Koan Risk Solutions, Inc.

Call Center Representative

• Take calls from people seeking to contact the State of Hawaii Department of Commerce and Consumer Affairs
• Answer customer questions and address or resolve concerns
• Handle inbound and outbound customer calls
• Maintain and record incoming inquiries in an internal database
• Research issues through internal and external resources
• Provide accurate information and time-sensitive responses
• Refer customers to publicly available resources
• Manage private information during caller interactions
• De-escalate calls and work toward first-call resolution
• Meet key performance indicators and comply with company policies

Contact Center Agent