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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in change management and business transformation, with a strong ability to analyze data and translate business requirements into actionable insights. Proficient in utilizing Microsoft technology and Agile methodologies to facilitate stakeholder engagement and deliver successful project outcomes.
Highest-signal resume keywords
Change ManagementBusiness AnalysisAgile MethodologiesMicrosoft Office 365SharePoint Online
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Requirements GatheringProcess Flow MappingUser Story CreationData AnalysisChange Strategy DesignAdoption Material CreationProject Artefact MaintenanceProblem-SolvingAttention to DetailTime Management
Soft Skills
Excellent CommunicationCollaborative ApproachStakeholder EngagementMultitaskingRelationship Building
Tools & Technologies
Microsoft TechnologySharePoint OnlineMicrosoft Office 365
Certifications & Qualifications
Prosci Change Management Certification
Industry Keywords
Business TransformationCorporate EnvironmentAgile Project Methodologies
About the role
Key responsibilities & impact- Collaborate with stakeholders to gather and document detailed business requirements
- Translate business requirements into process flow maps, user stories, as-is versus to-be analyses, and reports
- Create persona profiles and user journeys
- Collect, analyze, and interpret data to provide actionable insights and support decision-making
- Liaise between business units and technology teams to clarify requirements and project objectives
- Interpret technical solutions to understand their impact on people and ways of working
- Design and implement business change strategies as part of wider technical solutions
- Create adoption materials for different audiences
- Predict potential resistance and engage stakeholders to gain buy-in
- Facilitate client meetings and workshops
- Use agile working practices and adapt to changing priorities
- Manage, prepare, and support change across multiple clients
- Exceed client expectations and support sustained client success
- Maintain desired levels of utilization
- Identify and recommend beneficial services and solutions
- Maintain current project artefacts and Business Transformation intellectual property
- Engage internally to promote people-led project delivery and transformation
- Understand and execute deliverables
Requirements
What you’ll need- Demonstrable understanding of adoption and change management
- Strong analytical and problem-solving skills for translating business needs into requirements
- Skills in understanding, designing, and delivering change with Microsoft technology
- Understanding of successful adoption
- Excellent written and oral communication skills
- Ability to manage meetings and present effectively
- Experience working in a corporate environment
- Collaborative and inclusive approach
- Ability to balance competing demands and work cooperatively with stakeholders
- Ability to multitask across multiple projects and tasks
- Ability to build professional relationships internally and with clients
- Good attention to detail and time management
- Ability to deliver on agreed commitments
- Understanding of change management methodologies such as Prosci
- Basic understanding of technologies used by Kocho
- Experience in a similar environment to Kocho
- Understanding of recognized project methodologies, particularly Agile
- Experience using Microsoft Office 365
- Experience creating and delivering SharePoint Online sites
Benefits
Comp & perks- Flexible collaboration spaces
- Equal opportunities employment practices
