Kocho

Engineer

• Provide subject matter expertise to the Managed Services team for End User Computing and Microsoft 365
• Deliver formal requirements associated with service architecture, service design, service management, and configuration management
• Implement and continuously transform the End User Workspace Strategy
• Manage risks related to IT assets and services while driving cost efficiencies, mobility, and productivity
• Ensure resilience of the End User Computing estate and Microsoft 365 tenant and services
• Act as subject matter expert and advise and guide junior team members
• Lead implementation, development, and configuration of End User Workspace solutions for client infrastructure
• Handle complex End User Workspace escalations
• Provide third-line incident and problem management, including root cause analysis and resolution
• Engage as Digital Workplace SME across the department, wider function, and organisation
• Collaborate with Cyber Security and Information Security specialist areas
• Maintain current technical skills and knowledge
• Ensure adherence to relevant industry frameworks and design principles
• Work with internal departments to deploy and integrate Microsoft 365 solutions, especially Intune
• Liaise with Microsoft counterparts, third-party vendors, external suppliers, and service partners on M365 and Intune testing, development, and transition

Tier 3 Platforms Engineer – End User Workspace Specialist, Intune, 365

Consultant

• Collaborate with stakeholders to gather and document detailed business requirements
• Translate business requirements into process flow maps, user stories, as-is versus to-be analyses, and reports
• Create persona profiles and user journeys
• Collect, analyze, and interpret data to provide actionable insights and support decision-making
• Liaise between business units and technology teams to clarify requirements and project objectives
• Interpret technical solutions to understand their impact on people and ways of working
• Design and implement business change strategies as part of wider technical solutions
• Create adoption materials for different audiences
• Predict potential resistance and engage stakeholders to gain buy-in
• Facilitate client meetings and workshops
• Use agile working practices and adapt to changing priorities
• Manage, prepare, and support change across multiple clients
• Exceed client expectations and support sustained client success
• Maintain desired levels of utilization
• Identify and recommend beneficial services and solutions
• Maintain current project artefacts and Business Transformation intellectual property
• Engage internally to promote people-led project delivery and transformation
• Understand and execute deliverables

Tier 3 Platforms Engineer – End User Workspace Specialist, Intune, 365

Business Change Consultant, 3 month FTC