Vice President of Operations

Koda Health

. Own clinical operations and client success as a single delivery engine .

Posted 10/8/2026full-timeRemote • United StatesLead💰 $150,000 - $190,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing clinical operations and client success, with a focus on integrating digital products and clinical services. Proficient in AI fluency, strategic organization design, and performance management within a delivery organization.

Highest-signal resume keywords

AI FluencyClinical Operations ManagementPerformance ManagementPatient Engagement StrategiesHiring and Onboarding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Capacity PlanningMetrics DevelopmentProduct Performance AnalysisClinical Delivery MetricsEngagement Strategy Development

Soft Skills

LeadershipStrategic ThinkingTeam Assessment

Industry Keywords

Medicare AdvantageValue-Based CareSerious Illness CareHealth SystemsHealth Plans

About the role

Key responsibilities & impact

Own clinical operations and client success as a single delivery engine
Bring Koda's digital product and clinical service line under unified operating measures
Manage end-to-end delivery for every client contract from onboarding through renewal
Lead staffing and people management for the service line, including capacity planning, hiring, onboarding, performance management, and difficult personnel conversations
Develop and test patient, caregiver, and referring-provider engagement strategies within contractual constraints
Define, instrument, and review operating metrics connecting product performance to clinical delivery
Provide delivery feedback to leadership and sales on effective customer profiles and deployment models
Improve realized revenue against contracted value
Improve patient engagement, scheduled high-risk patient calls, provider referral volume, revenue stability, staffing resilience, Patient Advocate onboarding speed, client satisfaction, renewals, client onboarding, deployment-level margin, and clinical program metrics

Requirements

What you’ll need

Hands-on AI fluency; ability to build with AI and demonstrate workflows and their effect on output or headcount math
Ability to set standards for responsible AI adoption across a mixed clinical and non-clinical team
Experience personally owning hiring, onboarding, capacity planning, performance management, and metrics for a delivery organization
Ability to unify software metrics and clinical delivery metrics and diagnose their drivers
Product-minded approach to increasing patient and provider engagement
Strategic organization design skills, including forming and documenting a clear structural view early
Understanding of how health systems and health plans buy, deploy, and find value in similar programs, or ability to learn extremely quickly
Ability to develop three direct reports toward strategic thinking
Ability to deliver a structural team assessment within the first 90 days
Experience owning hiring and performance for a service line, including scalable capacity models
Ability to lead clinical and non-clinical staff as one fully remote team
Also valued: experience running a business combining software with services or clinical delivery; experience leading clinicians; familiarity with Medicare Advantage, value-based care, or serious illness care

Benefits

Comp & perks

Meaningful work: helping patients with serious illness receive care aligned with what matters most to them
Proven partnerships with leading health systems and health plans
A fully remote, mission-driven team
A senior seat with direct access to the executive team and real influence on how the company scales