Bilingual BDC Representative – EN/FR

Kognitive Sales Solutions

. Manage high-volume inbound and outbound communication across calls, texts, emails, and chat for both Sales and Service .

Posted 10/2/2026full-timeRemote • CanadaJunior💰 CA$20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing high-volume communication and lead conversion through effective use of AI-driven tools and CRM platforms. Proven track record in meeting performance metrics and enhancing customer experience in sales and service environments.

Highest-signal resume keywords

Lead ConversionAppointment SettingCRM ProficiencyAI Communication ToolsOrganizational Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Lead QualificationCustomer Interaction TrackingPerformance Metrics AchievementWorkflow ExecutionSales Process Management

Soft Skills

Verbal CommunicationWritten CommunicationMultitaskingCustomer Experience Focus

Tools & Technologies

Optimy.aiVinSolutionsELeadDealerSocketDigital Retailing Tools

Industry Keywords

Business DevelopmentInside SalesCall CenterAutomotive ExperienceBDC Functions

About the role

Key responsibilities & impact

Manage high-volume inbound and outbound communication across calls, texts, emails, and chat for both Sales and Service
Monitor and engage leads through the Optimy.ai platform, stepping in where AI tools leave off to handle objections and secure appointments
Qualify customer needs and convert leads into booked appointments while maintaining a strong customer experience
Maintain consistent follow-up with unsold leads, no-shows, and service opportunities to drive conversion
Accurately track all customer interactions and lead progress within the CRM system
Execute workflows and scripts aligned with performance standards to ensure consistent conversion and appointment rates
Meet or exceed KPIs including appointment setting, show rate, and overall lead conversion
Work alongside Optimy.ai’s AI Nurture technology to engage customers and secure qualified appointments for Sales and Service teams

Requirements

What you’ll need

1–2 years of experience in business development, inside sales, or call center role; automotive experience is an asset
Comfortable working with AI-driven communication tools
Proficiency with automotive CRM platforms (e.g., VinSolutions, eLead, DealerSocket, etc.)
Excellent verbal and written communication skills
Strong organizational skills and ability to multitask effectively
Proven ability to meet or exceed appointment-setting and performance metrics
Experience in both sales and service BDC functions preferred
Familiarity with digital retailing tools and chat platforms preferred

Benefits

Comp & perks

Performance-based incentives
Comprehensive sales training and mentorship
Fast-tracked career progression opportunities
Flexible schedule
Fully remote