Kognitive Sales Solutions

Bilingual

• Manage high-volume inbound and outbound communication across calls, texts, emails, and chat for both Sales and Service
• Monitor and engage leads through the Optimy.ai platform, stepping in where AI tools leave off to handle objections and secure appointments
• Qualify customer needs and convert leads into booked appointments while maintaining a strong customer experience
• Maintain consistent follow-up with unsold leads, no-shows, and service opportunities to drive conversion
• Accurately track all customer interactions and lead progress within the CRM system
• Execute workflows and scripts aligned with performance standards to ensure consistent conversion and appointment rates
• Meet or exceed KPIs including appointment setting, show rate, and overall lead conversion
• Work alongside Optimy.ai’s AI Nurture technology to engage customers and secure qualified appointments for Sales and Service teams

Bilingual BDC Representative – EN/FR

Recruitment

• Source, identify, and engage potential candidates through online platforms, job fair events, employment centers, and employee referrals
• Conduct thorough virtual candidate screenings and interviews
• Assess candidates' skills, qualifications, and culture fit
• Present well-qualified candidates to hiring managers
• Collaborate with field team to identify staffing needs and ensure a smooth onboarding process
• Maintain accurate and organized records using the applicant tracking system (ATS)
• Stay current with industry trends and best practices in recruitment
• Create ongoing recruitment/sourcing strategies and tools to increase applicants and drive awareness in the market
• Recruiters review AI screening results and make all hiring decisions

Recruitment Specialist

• Source, identify, and engage potential candidates through online platforms, job fair events, employment centers, and employee referrals
• Conduct thorough virtual candidate screenings and interviews
• Assess candidates' skills, qualifications, and culture fit
• Present well-qualified candidates to hiring managers
• Collaborate with field team to identify staffing needs and ensure a smooth onboarding process
• Maintain accurate and organized records using the applicant tracking system (ATS)
• Stay current with industry trends and best practices in recruitment
• Create ongoing recruitment/sourcing strategies and tools to increase applicants and drive market awareness
• Rechercher, identifier et attirer des talents via différents canaux
• Mener des entretiens virtuels approfondis
• Présenter des candidats qualifiés aux gestionnaires d’embauche et assurer le suivi du processus de sélection
• Collaborer avec les équipes terrain pour anticiper les besoins en personnel et faciliter l’intégration des nouveaux employés
• Maintenir des dossiers de recrutement précis et organisés à l’aide du système de suivi des candidatures (ATS)
• Rester à l’affût des tendances du marché et des meilleures pratiques en recrutement
• Concevoir et mettre en place des stratégies de sourcing innovantes pour accroître la visibilité des opportunités d’emploi et attirer davantage de candidats

Bilingual BDC Representative – EN/FR

Recruitment Specialist

Bilingual Recruitment Specialist – EN/FR