Second-Level Support Specialist, m/f/d

KOMMWIS

. Provide customers with specialist second-level support for IT applications in the areas of resident registration/citizen services and elections .

Posted 10/27/2026full-timeMainz • GermanyMid-LevelSenior💰 €41,000 - €51,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing second-level IT support for resident registration and elections, with strong communication skills and a focus on quality assurance and documentation.

Highest-signal resume keywords

Second-Level IT SupportQuality AssuranceDocumentation SkillsGerman Language ProficiencyKnowledge of Local Government

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT Applications SupportSoftware TestingUser Tutorial CreationTicketing System ManagementProject Contribution

Soft Skills

Strong CommunicationTeam-OrientedQuality-Conscious

Industry Keywords

Resident RegistrationCitizen ServicesElectionsPublic AdministrationPolitical Science

About the role

Key responsibilities & impact

Provide customers with specialist second-level support for IT applications in the areas of resident registration/citizen services and elections
Handle support requests via the ticketing system and by telephone
Support the first-level support team
Perform quality assurance, testing, acceptance, and approval of software releases
Document solutions and create user tutorials
Maintain the information platform
Contribute to project work

Requirements

What you’ll need

Completed vocational training or university degree in public administration, political science, communications, or business (or equivalent qualification gained through practical experience in support)
Knowledge of resident registration/citizen services and elections is desirable
Experience in support and an open-minded approach to IT applications are an advantage
Ideally, knowledge of local government and Rhineland-Palatinate administrative structures
Quality-conscious, strong communicator, and team-oriented
Very good written and spoken German
40 hours per week

Benefits

Comp & perks

Flexible working hours
Up to 4 days of home office per week possible after the probationary period (full-time)
31 days of annual leave from January 1, 2027 (full-time)
Company-wide days off on December 24 and December 31
Structured onboarding and professional development opportunities
Job ticket subsidy
Excellent access to local public transport and long-distance rail services
Job bike option
Transparent career development opportunities through a company-wide salary structure
Attractive occupational pension scheme
Annual special payment (included in the salary)