Support Specialist

Komodo Health

. Deliver exceptional application support to customers by providing information, best practices, and process guidance .

Posted 11/2/2026full-timeRemote • IndiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in application support, customer engagement, and process improvement, with a strong focus on technical knowledge and effective communication. Proficient in utilizing support tools and methodologies to enhance customer product adoption and satisfaction.

Highest-signal resume keywords

Customer Support ExperienceService Cloud ProficiencyClear Communication SkillsTechnical Knowledge of SQLUnderstanding of Healthcare Industry

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Application SupportTechnical SupportSQLBasic Configuration StructuresProcess Improvement

Soft Skills

Clear Written CommunicationVerbal CommunicationCollaboration

Tools & Technologies

Service CloudGainsightJiraGoogle Suite

Industry Keywords

Healthcare IndustrySoftware Lifecycle

Tech Stack

Tools & technologies

CloudSQL

About the role

Key responsibilities & impact

Deliver exceptional application support to customers by providing information, best practices, and process guidance
Support existing products and new platform features
Serve as the initial point of contact for user assistance
Drive customer product adoption through best-in-class support and established SOPs and methodologies
Develop knowledge of Komodo’s products and data to promote customer learning and self-help
Identify process improvements and share them with internal stakeholders
Answer customer questions about general product features and behaviors
Handle common technical tasks and activities according to specifications
Gather clear requirements for support tickets, especially escalation tickets
Collaborate cross-functionally with product and engineering teams
Manage workload with operational rigor and timely follow-through

Requirements

What you’ll need

2 years in a customer/technical support role
Preferably experience using Service Cloud or similar, Gainsight, and Jira
Clear written and verbal communication skills in English
Technical knowledge and understanding of Google Suite and basic configuration structures
4 year Degree from University (STEM degrees preferred)
Understanding of the healthcare industry and prior support experience in this field (nice to have)
Technical knowledge such as SQL (nice to have)
Understanding of the lifecycle of a software company (nice to have)

Benefits

Comp & perks

Hybrid work model with flexibility depending on role setup
Intentional in-office rhythms for hub-based employees
AI tools and workflows integrated into daily work