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Senior Operations Manager – Complex Care
Komplex Group. Provide strategic operational leadership across services supporting children and adults with lifelong medical conditions and complex care needs .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strategic operational leadership in health and social care, ensuring compliance with CQC regulations and delivering high-quality, person-centred care. Capable of managing teams, overseeing service delivery, and driving continuous improvement while maintaining strong relationships with healthcare professionals.
Highest-signal resume keywords
Senior Management ExperienceCQC Regulations ComplianceClinical Governance UnderstandingBudget ManagementTeam Leadership
ATS Keywords
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Hard Skills
Healthcare ManagementService DeliveryQuality AssuranceRisk ManagementPatient CareRegulated Services ManagementTender SubmissionsCare Management SystemsFinancial OversightSafeguarding Procedures
Soft Skills
Excellent CommunicationInterpersonal SkillsOrganisational SkillsProblem-Solving SkillsAbility to Work Under Pressure
Certifications & Qualifications
ILM QualificationQCF/NVQ Level 5
Industry Keywords
Health and Social CareCQC RegulationsMental Capacity Act 2005Person-Centred CareMultidisciplinary Team CollaborationData Protection Act 2018GDPR ComplianceCommissioned Care ServicesNHS Healthcare TeamsSafeguarding Standards
About the role
Key responsibilities & impact- Provide strategic operational leadership across services supporting children and adults with lifelong medical conditions and complex care needs
- Ensure safe, effective and high-quality bespoke care delivery in individuals' homes
- Maintain clinical governance, regulatory compliance and person-centred support standards
- Drive service delivery excellence and oversee business performance
- Support commissioning requirements and prepare services for current and future demand
- Lead, support and develop nurses and care professionals
- Provide operational oversight and guidance to Operations Managers
- Collaborate with the Director of Clinical Skills and Senior Leadership Team
- Oversee service safety, quality and compliance with CQC regulations
- Support operational objectives, governance and continuous service improvement
- Implement preventative measures to minimise risks
- Oversee audits and quality assurance processes and address identified shortfalls
- Ensure service users receive their full commissioned care hours
- Maintain contingency plans for staffing shortages and service delivery gaps
- Oversee the end-to-end client journey from assessment and care planning through delivery and review
- Build relationships with NHS healthcare teams, ICBs, Social Services, Case Managers and healthcare professionals
- Represent Komplex Care at MDT meetings, case conferences and safeguarding discussions
- Prepare and present KPI reports at board level
- Uphold safeguarding standards and organisational reporting protocols
- Maintain professional integrity and appropriate boundaries
Requirements
What you’ll need- Proven senior management experience within health and social care
- Direct healthcare experience advantageous
- Strong leadership capabilities, including managing, motivating and developing teams
- Experience managing regulated services
- Sound understanding of CQC regulations and compliance frameworks
- Strong understanding of clinical governance, safeguarding procedures and the Mental Capacity Act 2005
- Experience in patient care and service delivery
- Experience with budget management and financial oversight
- Understanding of commissioned and privately funded care services
- Excellent communication and interpersonal skills
- Ability to work collaboratively within a multidisciplinary team
- Initiative and sound independent judgement
- Strong organisational and problem-solving skills
- Ability to prioritise competing demands and remain calm under pressure
- Commitment to safe, person-centred care and continuous improvement
- Relevant management qualification in health and social care, such as ILM or QCF/NVQ Level 5 (desirable)
- Experience using care management systems (desirable)
- Experience developing and expanding services, including tender submissions and bidding processes (desirable)
- Full UK driving licence and access to a vehicle (desirable)
- Legal right to work in the UK
- Successful basic DBS check and satisfactory vetting
- Compliance with the Data Protection Act 2018, GDPR and company information and data protection policies
Benefits
Comp & perks- 24/7 access to a doctor for you, your partner and children under 18
- A day off for your birthday
- YouLife exclusive employee discounts on retail, travel and dining
- 24/7 mental health support for you, your partner and children
- Home-life advice and life insurance
- Salary sacrifice on cars after probation
- Ongoing professional development
- Opportunities to enhance leadership capabilities
- Supportive, values-led culture encouraging collaboration, innovation and best practice