Komplex Group

Operations

• Provide strategic operational leadership across services supporting children and adults with lifelong medical conditions and complex care needs
• Ensure safe, effective and high-quality bespoke care delivery in individuals' homes
• Maintain clinical governance, regulatory compliance and person-centred support standards
• Drive service delivery excellence and oversee business performance
• Support commissioning requirements and prepare services for current and future demand
• Lead, support and develop nurses and care professionals
• Provide operational oversight and guidance to Operations Managers
• Collaborate with the Director of Clinical Skills and Senior Leadership Team
• Oversee service safety, quality and compliance with CQC regulations
• Support operational objectives, governance and continuous service improvement
• Implement preventative measures to minimise risks
• Oversee audits and quality assurance processes and address identified shortfalls
• Ensure service users receive their full commissioned care hours
• Maintain contingency plans for staffing shortages and service delivery gaps
• Oversee the end-to-end client journey from assessment and care planning through delivery and review
• Build relationships with NHS healthcare teams, ICBs, Social Services, Case Managers and healthcare professionals
• Represent Komplex Care at MDT meetings, case conferences and safeguarding discussions
• Prepare and present KPI reports at board level
• Uphold safeguarding standards and organisational reporting protocols
• Maintain professional integrity and appropriate boundaries

Senior Operations Manager – Complex Care

Team Leader

• Provide care and support to a client with complex needs
• Support a client with autism, challenging behaviour, non-verbal communication, medication administration, and personal care needs
• Deliver high-quality, nurse-led, person-centred care in the client's home
• Help clients lead fulfilling, independent, and dignified lives
• Work within Komplex Care's tailored complex-care service

Team Leader – Complex Care

General

• Support individuals with essential daily tasks such as cooking, personal care, cleaning, and budgeting
• Encourage independence and build confidence through meaningful activities and community access
• Offer emotional reassurance and structure during difficult times
• Promote routines and relationships that help people feel safe, respected, and included
• Monitor and record progress, recognising and celebrating small wins
• Work regular 12-hour shifts, including waking nights, to provide consistent and high-quality care
• Help individuals with autism, learning disabilities, mental health conditions, and challenging behaviour live safely and independently in their own homes

Support Worker

• Support individuals with essential daily tasks such as cooking, personal care, cleaning, and budgeting
• Encourage independence and build confidence through meaningful activities and community access
• Provide emotional reassurance and structure during difficult times
• Promote routines and relationships that help people feel safe, respected, and included
• Monitor and record progress, recognising and celebrating small wins
• Work regular 12-hour shifts, including waking nights, to provide consistent and high-quality care
• Help individuals live safely and independently in their own homes

Assistant

• Provide safe and consistent specialist care for a child in their own home
• Provide personal care, medication and clinical interventions
• Manage tracheostomies, ventilation and specialist equipment
• Support mobility, companionship and daily living tasks
• Monitor clinical observations and recognise deterioration
• Follow detailed clinical care plans and protocols
• Maintain accurate records and escalate concerns immediately
• Work as part of a dedicated, nurse-led team with clinical oversight

Paediatric Care Assistant

• Provide person-centred care and support to a paediatric client in the client’s home
• Support a client with subglottic stenosis, tracheomalacia, chronic lung disease, and a tracheostomy tube
• Administer medication
• Work waking night shifts and evening shifts for 15–27 hours per week
• Deliver compassionate, tailored care that supports dignity, independence, and quality of life