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KONE

Key Accounts Credit Collection Specialist

KONE

. Conduct monthly Accounts Receivable reviews for each National Account and present findings to RCCM, Region Controller, and National Account Manager.

Posted 9/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $83,000 - $124,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Accounts Receivable management, including collection activities, billing processes, and financial analysis. Proficient in utilizing ERP systems like SAP and HighRadius to streamline operations and enhance customer account management.

Highest-signal resume keywords
Accounts Receivable ManagementCredit Risk AnalysisHighRadius ProficiencySAP ExpertiseFinancial Reporting

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Accounts ReceivableCredit AnalysisDispute ResolutionBilling ControlsRevenue RecognitionFinancial MetricsData AnalysisContract ComprehensionKPI ReportingAccount Reconciliation
Soft Skills
Analytical SkillsProblem-SolvingCommunication SkillsNegotiation AbilitiesInterpersonal Skills
Tools & Technologies
HighRadiusSAPMicrosoft ExcelMicrosoft AccessService ChannelArribaVerisaePayModeXOB10
Industry Keywords
Credit ManagementCollectionsNational AccountsConstruction IndustryService Industry

Tech Stack

Tools & technologies
ERP

About the role

Key responsibilities & impact
  • Conduct monthly Accounts Receivable reviews for each National Account and present findings to RCCM, Region Controller, and National Account Manager.
  • Drive and directly support collection activities, investigate past-due items and non-payment root causes, and follow up on corrective actions.
  • Oversee monthly revenue recognition and ensure National Accounts are billed according to established release criteria.
  • Partner with SSC Billers/Supervisor to minimize NQR backlogs and Maintenance billing blocks.
  • Manage daily HighRadius worklists and document collection efforts, communications, payment commitments, disputes, escalations, and account notes.
  • Prepare, validate, and submit customer account write-off packages and maintain records.
  • Review and compile vendor invoice documentation, verify coding and approvals, and submit invoice packages to Accounts Payable.
  • Prepare and distribute monthly collections dashboard, key account aging, and spares aging reports with KPIs and collection metrics.
  • Manage third-party billing submissions and systems including Service Channel, Arriba, Verisae, PayModeX, and OB10.
  • Develop monthly billing controls, update SAP customer notes, and follow up to ensure billing and payment processing.
  • Ensure proper application of National Account payments and perform account reconciliations.
  • Streamline annual National Account escalation according to contractual maintenance and billing terms.
  • Help maintain a professional National Account collection infrastructure aligned with KONE policies and procedures.
  • Evaluate and interact with third-party collections, bankruptcy, bonding, liens, internal legal teams, and external attorneys.
  • Assess the creditworthiness of potential new National Account customers using D&B reporting and payment history.
  • Perform other duties as assigned.

Requirements

What you’ll need
  • Bachelor's degree in Finance, Accounting, Business Administration, or related field, or equivalent work experience.
  • Minimum of 3 years of experience in credit, collections, accounts receivable, or related financial functions.
  • Strong analytical and problem-solving skills.
  • Excellent communication and negotiation abilities.
  • Proficiency with Microsoft Office, particularly Excel.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Experience supporting National or Key Account customers.
  • Knowledge of HighRadius, SAP or other ERP systems.
  • Background in credit risk analysis and dispute resolution.
  • Experience in construction, industrial, service, or related industries.
  • Excellent interpersonal skills and customer service abilities.
  • Ability to read and comprehend contracts.
  • Proactive, hands-on approach to problem-solving.
  • Demonstrated leadership and teamwork abilities.
  • Strong managerial, organizational, and prioritization skills.
  • Proficiency in SAP, Microsoft Access (Credit Strategies), and Microsoft Excel, with demonstrated experience.
  • Ability to reside anywhere in the United States.

Benefits

Comp & perks
  • Competitive salary
  • Flexible work schedule
  • Opportunities to learn and grow
  • 401K Employer Match
  • 401k Employer Non-elective Contribution
  • Well-being Program
  • Medical, Prescription, Dental and Vision Insurance
  • Digital Health Solutions & Telehealth
  • Health Savings Account (HSA)
  • Flexible Spending Accounts (FSAs)
  • Employee Family Assistance Program (EFAP)
  • Family & Medical Leave
  • Parental Leave
  • Leave to Care for a Domestic Partner
  • Paid Time Off & Holidays
  • Company Paid Life and AD&D Insurance
  • Supplemental Life and AD&D Insurance
  • Company Paid Short-term and Long-term Disability
  • Buy-Up Long-term Disability
  • Critical Illness Insurance
  • Hospital Indemnity & Accident Insurance
  • Identity Theft Protection
  • Legal Insurance
  • KONE Credit Union
  • Tuition Reimbursement
  • KONE Annual Bonus plan at 10% Target Incentive based on achievement of company goals and individual goals