KONE

Supervisor

• Planificar, gestionar y controlar la operativa del servicio en la zona de responsabilidad
• Garantizar la seguridad de todos los equipos
• Gestionar un equipo de técnicos expertos
• Supervisar el desempeño del equipo
• Garantizar la adecuada atención a los clientes y promover los servicios mediante asesoramiento
• Coordinar las gestiones operativas y técnicas contratadas por los clientes
• Gestionar los costes del área operativa de mantenimiento
• Gestionar los ingresos por avisos y ventas de reparaciones de la zona asignada

Supervisor de Mantenimiento

Manager

• Manage local installation operations
• Lead multiple teams on various construction sites with multiple subcontractors
• Guide the team on construction sites using knowledge of code requirements and building systems
• Manage resources and work with general contractors
• Oversee Installation Supervisors/Superintendents and their teams
• Ensure site readiness for projects under the role's scope
• Manage projects as a core responsibility outside of labor
• Oversee Project Managers reporting to the role
• Implement and monitor safety guidelines
• Manage schedules and track overall team performance
• Provide learning opportunities for the team
• Collaborate with all levels of the organization to achieve business goals
• Leverage new technologies

Construction Manager

• Begeleiden van ongeveer 75 nieuwbouwprojecten per jaar in de regio Apeldoorn–Deventer
• Gemiddeld 4 dagen per week op locatie zijn en 1 dag besteden aan voorbereiding, planning en interne afstemming
• Beoordelen of bouwplaatsen gereed zijn voor liftinstallatie
• Bespreken van voortgang met monteurs en oplossen van knelpunten
• Bewaken van voortgang, planning, kwaliteit, veiligheid en kosten
• Projecten meerdere keren bezoeken tijdens het bouwproces
• Controleren of de bouwkundige situatie aansluit op de installatievereisten
• Contact onderhouden met aannemers, uitvoerders en andere betrokken partijen
• Afstemmen met Planning, Engineering, Sales en Backoffice en opvolgen van acties
• Zorgen dat installatiemonteurs veilig en goed kunnen werken
• Uitvoeren van veiligheidsinspecties en kwaliteitsaudits
• Ondersteunen bij vragen en uitdagingen op locatie

Supervisor Nieuwbouw, Liften

Estimator

• Analyze architectural drawings, specifications, and project requirements to develop accurate and competitive project estimates
• Prepare complete tender packages, including pricing, scope clarification, technical documentation, and value-engineering alternatives
• Evaluate project risks, opportunities, and constructability considerations
• Coordinate with engineering, sourcing, vendors, and operations teams
• Partner with Sales Consultants to develop winning strategies for new construction opportunities
• Provide technical expertise during customer presentations, consultant meetings, and project development discussions
• Recommend innovative solutions aligned with customer needs and KONE's product portfolio
• Support specification development and influence project requirements
• Contribute to strategic pursuits during acquisition and execution phases
• Participate in project reviews, forecasting activities, and bid strategy discussions
• Assist with transition planning from sales to operations
• Support continuous improvement initiatives related to estimating accuracy, productivity, and best practices
• Monitor market trends, competitive activity, and emerging project opportunities
• Share lessons learned and technical expertise across the district and broader organization

Customer Solutions Estimator

Trainer

• Coach apprentices, improvers and skilled engineers to develop technical competence
• Deliver training on escalator installation, fault finding, repair and working methods
• Provide technical support and coaching during live installation work
• Support introduction of new products, tools, methods and processes
• Identify skills and competence gaps and provide targeted development
• Carry out practical assessments and complete Pathway sign-off
• Provide early intervention where quality or capability issues are identified
• Help reduce snags, errors and repeat visits
• Promote KONE safety, quality and installation standards
• Share technical knowledge and best practice across the field organisation
• Work closely with supervisors, technical specialists and operational teams
• Support continuous improvement in quality, productivity and technical capability
• Develop engineers' competence faster and protect experienced engineering time

Escalator Field Trainer – Installations

Collection Specialist

• Conduct monthly Accounts Receivable reviews for each National Account and present findings to RCCM, Region Controller, and National Account Manager.
• Drive and directly support collection activities, investigate past-due items and non-payment root causes, and follow up on corrective actions.
• Oversee monthly revenue recognition and ensure National Accounts are billed according to established release criteria.
• Partner with SSC Billers/Supervisor to minimize NQR backlogs and Maintenance billing blocks.
• Manage daily HighRadius worklists and document collection efforts, communications, payment commitments, disputes, escalations, and account notes.
• Prepare, validate, and submit customer account write-off packages and maintain records.
• Review and compile vendor invoice documentation, verify coding and approvals, and submit invoice packages to Accounts Payable.
• Prepare and distribute monthly collections dashboard, key account aging, and spares aging reports with KPIs and collection metrics.
• Manage third-party billing submissions and systems including Service Channel, Arriba, Verisae, PayModeX, and OB10.
• Develop monthly billing controls, update SAP customer notes, and follow up to ensure billing and payment processing.
• Ensure proper application of National Account payments and perform account reconciliations.
• Streamline annual National Account escalation according to contractual maintenance and billing terms.
• Help maintain a professional National Account collection infrastructure aligned with KONE policies and procedures.
• Evaluate and interact with third-party collections, bankruptcy, bonding, liens, internal legal teams, and external attorneys.
• Assess the creditworthiness of potential new National Account customers using D&B reporting and payment history.
• Perform other duties as assigned.

Key Accounts Credit Collection Specialist

• Own KONE's global visual offering portfolio, including user interface devices, in-car displays, digital content, and customer-facing materials
• Work with areas and frontlines to build an actionable future roadmap that meets customer expectations and ensures competitiveness
• Collaborate with R&D, Supply Chain, and Modernization Business Line colleagues to execute the roadmap
• Drive successful launch and adoption of new offerings and smooth phase-out of legacy offerings
• Manage offering simplification and harmonization while ensuring global cost competitiveness
• Set targets for cost, quality, and lead times
• Ensure efficient commercialization through global sample availability, clear deployment plans, and frontline readiness
• Lead competitive benchmarking and customer insight generation
• Drive offering decisions that increase lifecycle value, service retention, and customer engagement
• Work with stakeholders across KONE geographies in a global role

Senior Manager, Visual Offering

Account Executive

• Manage a local portfolio as a Modernization Sales Consultant for KONE's upstate New York area
• Proactively build and maintain customer relationships
• Identify complex technology solutions using KONE's industry-leading support system
• Support customers' sustainable growth
• Cover a territory including Syracuse and Rochester, New York
• Collaborate with internal stakeholders across the organization

Modernization Sales Consultant

• Leidinggeven aan een team van servicemonteurs
• Coachen en ontwikkelen van zelfstandig werkende servicemonteurs
• Bouwen aan langdurige klantrelaties en klanten helpen bij vragen en uitdagingen
• Klanten bezoeken en dienstverlening, wensen en verbetermogelijkheden bespreken
• Optreden als aanspreekpunt bij terugkerende storingen of escalaties
• Kwaliteit, veiligheid en resultaten binnen de eigen regio bewaken
• Financiële en operationele resultaten bewaken en voortgang bespreken met de Service Operations Manager
• Veiligheidsinspecties en kwaliteitsaudits uitvoeren met het team
• Samenwerken met Sales, Planning, Backoffice, Engineering en de KONE Academy
• De eigen regio zelfstandig managen met ruimte voor initiatief