Regional Account Manager

KONE

. Develop mutually beneficial relationships between KONE and strategic or nationally/locally important customers .

Posted 11/5/2026full-timeBirmingham • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Account Management and Sales, with a strong ability to develop customer relationships and create value propositions tailored to client needs. Proficient in negotiating contracts and managing customer portfolios while collaborating effectively with internal teams.

Highest-signal resume keywords

Account Management ExperienceSales BackgroundContract Negotiation SkillsCustomer Relationship DevelopmentSalesforce Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Closing DealsTendering ProcessAftersales ActivitiesContractual KnowledgeFinancial Terms Knowledge

Soft Skills

Influencing SkillsEffective CommunicationProblem-Solving SkillsAdaptabilityNetworking Ability

Tools & Technologies

SalesforceSAPMicrosoft OfficeCRM Systems

Industry Keywords

Customer ProfitabilityMarket IntelligenceValue PropositionsAccount PlansService Coordination

About the role

Key responsibilities & impact

Develop mutually beneficial relationships between KONE and strategic or nationally/locally important customers
Maximise KONE’s current and future share of customers’ lift business by identifying value-adding solutions and processes
Cover customers in East Anglia, Midlands, Manchester and Liverpool
Create and manage sales opportunities with account teams
Share customer knowledge and contacts to support account team members in winning business
Create value propositions describing the benefits of KONE solutions for customer needs
Take accountability for national or frame agreements and manage customer contract portfolios
Develop customer profitability with KONE according to the account plan
Develop market intelligence and customer insight
Canvass new business while retaining and growing existing accounts
Negotiate and renew contracts
Collaborate with operational service teams to coordinate service completions weekly, monthly and annually

Requirements

What you’ll need

Experience in Account Management is essential
A Sales background is desirable
Mastering customer contacts, presentations, and negotiations
Experience closing deals
Experience with tendering process
Experience with aftersales activities
Good knowledge of contractual and financial terms
Good influencing skills
Experience in maintaining and developing existing customer accounts
Ability to communicate features, advantages, benefits, and value to different customers’ needs
Ability to build rapport and collaborate with others within KONE and externally and drive performance / delivery
Aptitude in networking and building relationships
Adaptability and strong problem-solving skills
Effective communication skills together with good written and spoken English
Salesforce and SAP knowledge is desirable
Proficiency with Microsoft Office and CRM systems
Ability to travel two days a week for customer meetings

Benefits

Comp & perks

25 days holiday and additional Bank Holidays
1 paid Volunteering Day
Company Pension Scheme
Quarterly Commission
EV Car
Private Medical Insurance
Dental Plan
Gymflexi Membership
Life Assurance
PDI
Development opportunities and development reviews
Endless support from experienced leaders within the lifts and escalator industry
Kone Discounts
24/7 GP Support & Wellbeing Access
Hybrid Flexible Working