Senior IT & Events Engineer

Kong Inc.

. Design and document the Executive Support framework, including service tiers, SLAs, escalation protocols, and standard operating procedures .

Posted 11/2/2026full-timeRemote • California • United StatesSenior💰 $113,960 - $162,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in executive support frameworks, including macOS and Windows management, while providing empathetic technical assistance to C-level executives. Proficient in maintaining technology readiness and optimizing service delivery through collaboration and feedback mechanisms.

Highest-signal resume keywords

MacOS ManagementWindows 11 SupportGoogle Workspace AdministrationAV/Video Conferencing HardwareTechnical Support for Executives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Jamf/Iru ExpertiseIntune/Entra ID ProficiencyHome Networking TroubleshootingBasic Scripting SkillsAPI Integrations

Soft Skills

Impeccable Communication SkillsEmotional IntelligenceCalm Under PressureProfessional Integrity

Tools & Technologies

Microsoft 365SlackZoomOkta1PasswordJira/ConfluenceZoom RoomsNeatCrestronShure Audio Systems

Certifications & Qualifications

Apple Certified Support ProfessionalJamf Certified TechOkta Certified ProfessionalCompTIA Network+CompTIA Security+

Industry Keywords

Executive SupportSaaS EnvironmentHigh-Growth TechnologyTechnical StagingLive Production

Tech Stack

Tools & technologies

AndroidDNSiOSJamfMacOSPython

About the role

Key responsibilities & impact

Design and document the Executive Support framework, including service tiers, SLAs, escalation protocols, and standard operating procedures
Build a proactive support model with preventative hardware audits, travel preparedness kits, and VIP onboarding/offboarding workflows
Curate and maintain a standardized catalog of executive hardware, peripherals, and home-office equipment
Deliver immediate, confidential, and empathetic technical assistance to executive leadership and executive business partners across macOS, iOS, Windows, and Android
Monitor devices, applications, meeting room technology, and collaboration tools to maintain executive technology readiness
Coordinate with administrative assistants and executive support teams globally
Handle sensitive information, data, and access with discretion
Provide technical coverage and redundancy for executive and leadership meetings
Lead technical staging and live production for marketing and corporate events, leadership meetings, town halls, customer briefings, and executive broadcasts
Maintain executive conference room systems and digital collaboration spaces
Define and procure loaner executive hardware for immediate deployment during hardware failures or travel emergencies
Author runbooks and knowledge-base materials for executive support scenarios
Establish feedback loops with executive assistants and leaders to track satisfaction and optimize service delivery
Serve as an escalation point for Tier 2/Tier 3 internal IT support issues
Collaborate with infrastructure service providers on site buildouts, infrastructure standards, and solutions
Participate in or lead pilots of software deployments, security policies, and productivity tools before company-wide rollouts

Requirements

What you’ll need

5+ years in IT desktop support or systems engineering
At least 2+ years supporting C-level executives, venture partners, or board members in a fast-paced technology or high-growth SaaS environment
Deep expertise in macOS management and troubleshooting, including Jamf/Iru
Solid proficiency in Windows 11, including Intune/Entra ID
Strong administration experience with Google Workspace, Microsoft 365, Slack, Zoom, Okta, 1Password, and Jira/Confluence
Experience with AV/video conferencing hardware and control software, including Zoom Rooms, Neat, Crestron, and Shure audio systems
Firm grasp of home networking troubleshooting, including mesh Wi-Fi systems, DNS, VPNs, bandwidth contention, and ISP issues
Impeccable verbal and written communication skills
Proven ability to stay calm, poised, and decisive under high-pressure, time-sensitive circumstances
Professional integrity, emotional intelligence, and respect for confidential business matters
Flexibility to provide occasional on-call assistance outside standard working hours
Ability to travel as needed for high-profile executive events or board meetings
Professional certifications such as Apple Certified Support Professional, Jamf Certified Tech, Okta Certified Professional, or CompTIA Network+/Security+ are nice to have
Familiarity with OBS, vMix, and hardware switchers for live hybrid events is nice to have
Basic scripting or automation skills, including Python, Claude, Claude Code, and API integrations via n8n, are nice to have

Benefits

Comp & perks

Equity
Bonus
Health insurance
Dental insurance
Vision insurance
Paid holidays
Paid time off (PTO)
Professional development opportunities and tools