Kong Inc.

Business Development Rep

• Work with the Sales team to develop and lead inbound and outbound campaigns from idea generation through to qualified call
• Develop sales and product knowledge and interact with IT and business decision-makers via telephone, video, LinkedIn, and email
• Update lead and prospect activity in Salesforce
• Set qualified introductory meetings for the Sales team
• Nurture early-phase opportunities for future pipeline potential
• Exceed monthly and quarterly opportunity quota
• Build relationships with the marketing team and Account Executives
• Invest in self-development
• Complete additional tasks required by the manager
• Complete sales boot camp training and learn Kong’s product offerings
• Become comfortable discussing Kong with clients by phone
• Work with Account Executives on opportunities, shadow calls, and practice role plays
• Deliver ramp quota and demonstrate sales methodologies
• Provide insights to Account Development and marketing organizations to improve processes

Account Development Representative

Account Executive

• Sell Kong Enterprise Platform to enterprise customers
• Meet individual quota and objectives
• Own a book of business, including understanding and documenting buying criteria and processes
• Determine appropriate sales motions and patterns
• Ensure pipeline accuracy based on evidence
• Work leads to closure
• Provide account leadership and direction in pre- and post-sales processes
• Contribute to analysis of wins and losses
• Serve as the primary point of contact and face of Kong for prospects
• Travel to customer sites as required (30% - 50%)

Enterprise Account Executive

DevOps Engineer

• Define and drive SLOs, error budgets, and incident response practices for all Volcano services
• Design and build multi-region Kubernetes infrastructure, networking, and data plane
• Establish deployment automation, canary pipelines, and preview environment provisioning using ArgoCD, Helm, and Terraform/Terragrunt
• Design, operate, and harden multi-tenant PostgreSQL clusters, Redis caching layers, and object storage
• Instrument Volcano services with meaningful SLIs and build dashboards, alerts, and runbooks using Datadog, Prometheus, and Grafana
• Collaborate with the OCTO team, product engineering, and security to integrate reliability and compliance into the architecture
• Evaluate architectural options for edge runtimes, serverless compute, vector databases, and AI-native infrastructure components

Senior Site Reliability Engineer – Volcano

Support Engineer

• Implement Kong products and technologies, including API Gateway and AI Gateway solutions
• Lead investigations of complex technical issues and resolve customer issues through live troubleshooting calls and email
• Create knowledge articles to complement documentation and clarify product use cases
• Provide real-time product performance and customer-needs feedback to engineering and product teams
• Collaborate with Education, Technical Account Managers, CSMs, and Professional Services on customer issues
• Identify improvements to support processes, tools, and service delivery for Global 5000 customers
• Provide technical mentorship to team members
• Participate in ad hoc projects

Staff Technical Support Engineer

• Develop and execute sales strategies targeting enterprise customers
• Build and maintain a robust sales pipeline driving long-term growth
• Own the full sales cycle from prospecting and outreach through contract negotiation and deal closing
• Meet or exceed revenue targets
• Collaborate with product, marketing, and customer success teams
• Identify customer pain points and deliver customized product demos and presentations
• Build relationships with C-level executives and key decision-makers
• Lead account planning and research industry trends
• Monitor sales activities, forecast opportunities, and maintain CRM records
• Track industry trends, competitor offerings, and market changes
• Provide feedback to product and marketing teams on product development and go-to-market strategies
• Represent Kong at industry events, conferences, and customer meetings

• Work with the Sales team to develop and lead inbound and outbound campaigns from idea generation through to qualified call
• Develop sales and product knowledge and interact with IT and business decision-makers via telephone, video, LinkedIn, and email
• Update lead and prospect activity in Salesforce
• Set qualified introductory meetings for the Sales team
• Nurture early phase opportunities for future pipeline potential
• Exceed monthly and quarterly opportunity quota
• Build relationships with the marketing team and Account Executives to maximize business wins
• Invest in self-development
• Complete additional tasks required by the manager
• Complete sales boot camp training and learn Kong’s product offerings and sales methodologies
• Provide insights to Account Development and marketing organizations to improve processes

Account Development Representative – Fed

Engineer

• Partner directly with enterprise customers to design, build, and implement Kong-based solutions across cloud, hybrid, and on-premise environments
• Lead hands-on implementation efforts for API gateways, AI gateways, service mesh, developer portals, and related connectivity technologies
• Build automation frameworks, migration tooling, custom integrations, and reusable accelerators to simplify customer adoption and modernization efforts
• Drive migration initiatives from legacy API management platforms to Kong
• Work closely with customer developers, platform teams, architects, security teams, and executives to solve complex technical and operational challenges
• Develop production-grade code, scripts, plugins, CI/CD integrations, Kubernetes automation, and infrastructure tooling as part of customer engagements
• Collaborate with Kong Product and Engineering teams to influence roadmap priorities based on real-world customer feedback and implementation learnings
• Create reusable best practices, technical assets, reference architectures, documentation, and design patterns to scale delivery excellence across the organization
• Support strategic customer initiatives involving AI connectivity, governance, platform modernization, and cloud-native transformation

Forward Deployed Engineer

• Partner directly with enterprise customers to design, build, and implement Kong-based solutions across cloud, hybrid, and on-premise environments
• Lead hands-on implementation efforts for API gateways, AI gateways, service mesh, developer portals, and related connectivity technologies
• Build automation frameworks, migration tooling, custom integrations, and reusable accelerators
• Drive migrations from legacy API management platforms to Kong
• Work with customer developers, platform teams, architects, security teams, and executives to solve technical and operational challenges
• Develop production-grade code, scripts, plugins, CI/CD integrations, Kubernetes automation, and infrastructure tooling
• Collaborate with Kong Product and Engineering teams to influence roadmap priorities
• Create reusable best practices, technical assets, reference architectures, documentation, and design patterns
• Support customer initiatives involving AI connectivity, governance, platform modernization, and cloud-native transformation

Product Marketing

• Manage the launch calendar, tiering framework, and cross-functional launch process for all AI product releases
• Coordinate technical product marketing inputs into cohesive go-to-market launches
• Partner with demand generation and field marketing on campaign briefs, messaging frameworks, and content assets
• Create web copy, ebooks, webinars, and videos translating technical differentiation into buyer-relevant narratives
• Serve as the interface between AI product marketing and downstream marketing and sales functions
• Deliver launch-aligned sales assets, talk tracks, and competitive positioning
• Drive AI portfolio presence at flagship events, including product announcements, session content, and booth messaging
• Track launch and campaign performance, gather field feedback, and refine messaging and asset strategy

Product Marketing Manager, AI Governance

• Own positioning and messaging for agent identity and authentication
• Define Kong's technical narrative for authenticating, authorizing, and governing agents and other non-human actors across AI and API traffic
• Develop thought leadership through blogs, talks, analyst conversations, and industry engagement
• Lead technical field enablement for Solution Engineers, Customer Success Managers, and other technical field roles
• Produce demos, reference architectures, technical whitepapers, and documentation-adjacent content
• Serve as subject-matter expert in strategic sales conversations involving agent identity and security
• Deliver technical positioning, proof points, and demo assets for AI launches and campaigns
• Inform product roadmap framing and capability naming using market feedback, competitive dynamics, and buyer research

Account Development Representative

Enterprise Account Executive

Senior Site Reliability Engineer – Volcano

Staff Technical Support Engineer

Enterprise Account Executive

Account Development Representative – Fed

Forward Deployed Engineer

Forward Deployed Engineer

Product Marketing Manager, AI Governance

Senior Technical Product Marketing Manager, Agent Identity & Auth