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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive leadership in managing customer-facing engineering teams, with a strong focus on delivery outcomes, technical quality, and customer satisfaction. Proficient in API management, cloud-native infrastructure, and strategic initiatives involving AI and modernization.
Highest-signal resume keywords
Delivery Leadership in API ManagementKubernetes and Cloud-Native Infrastructure FluencyExperience with AWS, Azure, or GCPManaging Technical Customer-Facing TeamsStrong Communication Across Technical and Executive Audiences
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
API ManagementKubernetesCloud-Native InfrastructureAutomation FrameworksDeployment ToolingCI/CD PipelinesMigration ToolingDistributed Systems PlatformsTechnical Quality AssurancePerformance Management
Soft Skills
Excellent CommunicationStrong PrioritizationExecution Across Multi-Account PortfolioCoaching and Career DevelopmentTeam Leadership
Tools & Technologies
AWSAzureGCPAPI GatewaysMiddlewareSaaSOpen SourceInfrastructure Software
Industry Keywords
Professional ServicesCustomer-Facing EngineeringEngagement ManagementCloud-Native TransformationAI ConnectivityGovernance
Tech Stack
Tools & technologiesAWSAzureCloudDistributed SystemsGoogle Cloud PlatformKubernetesOpen Source
About the role
Key responsibilities & impact- Lead a team of Forward Deployed Engineers and Engagement Managers across Kong's US Professional Services organization
- Manage hiring, coaching, career development, and performance management
- Own delivery outcomes across the book of business, including go-live dates, technical quality, and customer satisfaction
- Staff FDEs and Engagement Managers to engagements based on complexity, scope, and capacity
- Serve as senior escalation point on at-risk or high-complexity engagements
- Run staffing reviews, at-risk reviews, 1:1s, and status reporting to Professional Services leadership
- Partner with Sales, Customer Success, and Solutions Architecture on engagement scoping and handoffs
- Set and enforce delivery standards, reusable accelerators, reference architectures, and best practices
- Feed customer insights back to Kong Product and Engineering
- Lead strategic initiatives involving AI connectivity, governance, platform modernization, and cloud-native transformation
Requirements
What you’ll need- 8+ years in customer-facing engineering, professional services, or platform engineering
- 2+ years directly managing a technical, customer-facing team
- Track record of delivery leadership in API gateways, API management, integrations, or distributed systems platforms
- Experience managing staffing, capacity, and prioritization across concurrent enterprise engagements
- Strong Kubernetes and cloud-native infrastructure fluency
- Experience with AWS, Azure, or GCP
- Experience directing and evaluating automation frameworks, deployment tooling, CI/CD pipelines, or migration tooling
- Prior experience in API Management, Open Source, Middleware, SaaS, or Infrastructure software companies is a strong plus
- Excellent communication across technical and executive audiences
- Strong prioritization and execution across a multi-account portfolio
- Enthusiasm for AI, modern infrastructure, and cloud-native technology
Benefits
Comp & perks- Equity
- Bonus
- Health insurance
- Dental insurance
- Vision insurance
- Paid holidays
- Paid time off (PTO)
- Professional development opportunities and tools
- Remote work arrangement