Senior Technical Customer Success Manager

Kong Inc.

. Coach customers throughout their lifecycle and collaborate with Customer Experience teams to ensure customer outcomes .

Posted 10/8/2026full-timeRemote • United StatesSenior💰 $120,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing commercial customer portfolios and driving customer engagement through effective adoption plans and innovative solutions. Proficient in Cloud Native technologies, API Management, and leveraging automated engagement techniques to enhance customer outcomes.

Highest-signal resume keywords

Customer Portfolio ManagementCloud Native TechnologiesAPI ManagementDevOps PracticesStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cloud Native TechnologiesAPI ManagementContainerizationKubernetesMicroservicesDevOpsCI/CDCloud Computing IaaS

Soft Skills

Strong Organizational SkillsBuilder's MentalityProblem-SolvingSelf-StarterStrong Self-Awareness

Tools & Technologies

Automated Customer Engagement TechniquesSelf-Service Technology

Industry Keywords

SaaSOpen SourceInfrastructure Software

Tech Stack

Tools & technologies

CloudKubernetesMicroservicesOpen Source

About the role

Key responsibilities & impact

Coach customers throughout their lifecycle and collaborate with Customer Experience teams to ensure customer outcomes
Define effective adoption plans and post-sales engagement practices
Work with Sales and Product teams to maximize customer value from the solution
Innovate tooling and processes to improve team efficiency
Work on innovative customer projects
Learn Kong products and technologies and apply that knowledge to real-world usage
Collaborate with peers, business partners, and other groups
Represent Kong and identify additional opportunities to grow the company
Manage a portfolio of commercial customers and identify growth opportunities
Leverage automated customer engagement techniques, self-service technology, and reusable assets

Requirements

What you’ll need

Strong organizational and communication skills
Builder’s mentality and ability to find solutions to complex customer problems
Experience managing a portfolio of commercial customers
Passion and determination about technology and customers
Self-starter with strong organizational skills
Good understanding of complex technology environments
Strong self-awareness and communication skills
Prior experience in a similar role within SaaS, Open Source, and/or Infrastructure software companies preferred
Solid understanding of Cloud Native technologies, including containerization, Kubernetes, and microservices
Foundational understanding of API Management (APIM)
Understanding of DevOps, CI/CD, and Cloud Computing IaaS

Benefits

Comp & perks

Health, dental, and vision insurance
Paid holidays and PTO
Professional development opportunities and tools