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Kong Inc.

Staff Solutions Engineer

Kong Inc.

. Support field sales in helping customers understand the value of Kong’s API and AI connectivity platform .

Posted 10/26/2026full-timeRemote • California • United StatesLead💰 $220,000 - $250,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in API Management and AI Governance, with a strong focus on technical validation and stakeholder alignment for enterprise-level deals. Proficient in mentoring technical teams and creating impactful technical documentation to support customer engagement and satisfaction.

Highest-signal resume keywords
API ManagementAI GovernanceDockerKubernetesREST APIs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Solutions EngineeringSoftware EngineeringTechnical ValidationCI/CD PipelinesAPI Security PatternsAI-Assisted Development ToolingGraphQL APIsModel Context ProtocolCloud Computing TrendsOpen Source Business Models
Soft Skills
Strong Listening SkillsCommunication SkillsMentoringCoachingCollaboration
Tools & Technologies
Claude CodeGitHub CopilotOpenAI CodexCloud-Native Platforms
Industry Keywords
SaaSEnterprise SoftwareAPI ConnectivityAI ConnectivityTechnical Feasibility Workshops

Tech Stack

Tools & technologies
CloudDockerGraphQLKubernetesOpen Source

About the role

Key responsibilities & impact
  • Support field sales in helping customers understand the value of Kong’s API and AI connectivity platform
  • Conduct discovery conversations to understand customer requirements and map them to Kong solutions from initial product reviews through production
  • Support proofs of concept throughout the evaluation process, owning technical validation and stakeholder alignment
  • Ensure customer satisfaction across assigned accounts
  • Collaborate with support, product, and engineering teams to advocate for customer needs
  • Create technical documentation for DevOps, implementations, and services engagements
  • Lead and support API Management and AI Governance evaluations, including API/AI use cases, LLM traffic management, and governance requirements
  • Deliver demonstrations of Kong’s API and AI governance and agentic connectivity capabilities, including MCP governance, semantic caching, prompt guardrails, and shadow AI detection
  • Run API and AI-focused Technical Feasibility Workshops to validate Kong’s fit for modern and AI/agentic architectures
  • Own technical strategy for complex, multi-stakeholder enterprise deals from qualification through close
  • Mentor and coach junior SEs on technical skills, discovery methods, and deal strategy
  • Author technical blogs, host webinars, and speak at industry events and conferences
  • Synthesize customer feedback and market signals into actionable input for the product team
  • Perform additional tasks required by the manager

Requirements

What you’ll need
  • 7+ years of software engineering and/or solutions engineering experience at a SaaS, open source, or enterprise software company
  • Proven track record owning complex, enterprise-level deals with multiple technical and executive stakeholders
  • Experience mentoring or coaching other SEs or technical team members
  • Experience with Docker, Kubernetes, and cloud-native platforms
  • Experience with REST and GraphQL APIs, CI/CD pipelines, and API security patterns (OAuth2, OIDC, mTLS)
  • Hands-on experience with AI-assisted development tooling — Claude Code, GitHub Copilot, OpenAI Codex, or equivalent is required
  • Working knowledge of AI/LLM architectures, including model routing, rate limiting, semantic caching, and prompt governance
  • Familiarity with Model Context Protocol (MCP) and agentic AI patterns
  • Solid understanding of cloud computing trends and open source business models
  • Strong listening and communication skills with engineers, architects, and executives
  • Enthusiasm for working in a high-profile, fast-paced environment at the intersection of API and AI connectivity

Benefits

Comp & perks
  • Equity
  • Commission
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Paid holidays
  • PTO
  • Professional development opportunities and tools
  • Remote work arrangement