Staff Technical Customer Success Manager

Kong Inc.

. Coach customers throughout their lifecycle and collaborate with Customer Experience teams to ensure customer outcomes .

Posted 10/27/2026full-timeRemote • United StatesLead💰 $160,000 - $200,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing commercial customer portfolios and driving effective outcomes through innovative solutions and collaboration with cross-functional teams. Proficient in Cloud Native technologies and customer engagement strategies to maximize value from Kong products.

Highest-signal resume keywords

Customer Portfolio ManagementCloud Native TechnologiesSaaS ExperienceDevOps UnderstandingStrong Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Cloud Computing IaaSContainersKubernetesMicroservicesAPIMCI/CDProblem SolvingCustomer Engagement StrategiesTechnical ExpertiseOrganizational Skills

Soft Skills

CoachingCollaborationSelf-AwarenessInspirationDriving Outcomes

Tools & Technologies

Kong ProductsAutomated Engagement ToolsOpen Source SoftwareInfrastructure Software

Industry Keywords

Customer ExperiencePost-Sales EngagementCommercial CustomersComplex Technology EnvironmentsInnovative Projects

Tech Stack

Tools & technologies

CloudKubernetesMicroservicesOpen Source

About the role

Key responsibilities & impact

Coach customers throughout their lifecycle and collaborate with Customer Experience teams to ensure customer outcomes
Inspire customers to create an AI- and API-optimized vision for their future
Co-define adoption plans and post-sales engagement approaches
Work with Sales and Product teams to maximize customer value from the solution
Innovate tooling and processes to improve team efficiency
Work on innovative and cutting-edge customer projects
Become a subject matter expert on Kong products and technologies and apply that knowledge to real-world usage
Collaborate with peers, business partners, and other groups
Manage a portfolio of commercial customers and identify growth opportunities
Use automated customer engagement approaches and reusable assets to maximize Kong’s value

Requirements

What you’ll need

Builder’s mentality and ability to find solutions to complex problems
Experience managing a portfolio of commercial customers
Strong organizational skills and ability to drive effective customer outcomes
Good understanding of complex technology environments
Strong communication skills and self-awareness
Proven experience in customer-facing, technically advanced environments via SaaS, Open Source and/or Infrastructure software companies
Solid understanding of Cloud Native technologies, including Containers, Kubernetes, and Microservices
Foundational understanding of APIM
Understanding of DevOps, CI/CD, and Cloud Computing IaaS

Benefits

Comp & perks

Health, dental, and vision insurance
Paid holidays and PTO
Professional development opportunities and tools