Staff Technical Support Engineer

Kong Inc.

. Implement Kong products and technologies, including API Gateway and AI Gateway solutions .

Posted 9/23/2026full-timeRemote • California • United StatesLead💰 $120,000 - $145,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in API Management, Secure Authentication, and Cloud Technologies while providing technical mentorship and collaborating with cross-functional teams to enhance customer support and service delivery.

Highest-signal resume keywords

API ManagementOpenID ConnectOAuthAWSAzure

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

API ManagementHTTP ProtocolsSecure AuthenticationAuthorization FlowsDockerKubernetesGitGitHubCI/CD WorkflowsAI Tools

Soft Skills

Technical MentorshipCollaborationCustomer-Facing Support

Tools & Technologies

Kong ProductsAI Gateway SolutionsServerless TechnologiesClaudeGemini

Industry Keywords

Global 5000 CustomersTechnical Account ManagementSolutions ArchitectureSupport Engineering

Tech Stack

Tools & technologies

AWSAzureDockerGoogle Cloud PlatformKubernetes

About the role

Key responsibilities & impact

Implement Kong products and technologies, including API Gateway and AI Gateway solutions
Lead investigations of complex technical issues and resolve customer issues through live troubleshooting calls and email
Create knowledge articles to complement documentation and clarify product use cases
Provide real-time product performance and customer-needs feedback to engineering and product teams
Collaborate with Education, Technical Account Managers, CSMs, and Professional Services on customer issues
Identify improvements to support processes, tools, and service delivery for Global 5000 customers
Provide technical mentorship to team members
Participate in ad hoc projects

Requirements

What you’ll need

Strong foundation in API management, HTTP protocols, and modern application architectures
Experience implementing secure authentication and authorization flows, including OpenID Connect and OAuth
Expertise with AWS, Azure, GCP, Docker, Kubernetes, and serverless technologies
Operational knowledge of Git/GitHub versioning, change control, and CI/CD workflows
Ability to utilize AI tools such as Claude and Gemini
5+ years in a high-touch, customer-facing technical role, such as Support Engineering, Solutions Architecture, or Technical Account Management

Benefits

Comp & perks

Equity
Bonus
Healthcare benefits
401(k) plan
Short- and long-term disability benefits
Basic life and AD&D insurance