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Koniag Government Services

IT Business Analyst

Koniag Government Services

. Support the Indian Health Service (IHS), primarily focusing on the Identity and Access Management (IAM) program in a large enterprise environment .

Posted 11/9/2026full-timeRemote • New Mexico • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Identity and Access Management (IAM) processes, including Role-Based Access Control (RBAC) and user account life cycles. Proficient in application business analysis within a Federal organization, with strong capabilities in customer service and communication.

Highest-signal resume keywords
Identity And Access Management (IAM)Role-Based Access Control (RBAC)SailPoint IdentityIQAzure DevOpsITIL Foundations

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Business Process AnalysisUser Acceptance TestingTest Plan DevelopmentOperational AnalysisRequirements GatheringAccess DefinitionsProvisioning ProcessesDe-Provisioning ProcessesCost ComparisonSWOT Analysis
Soft Skills
Customer Service SkillsExcellent Communication SkillsProblem-Solving SkillsTeam CollaborationIndependent Work
Tools & Technologies
Microsoft 365ServiceNowVisio
Certifications & Qualifications
ITIL Foundations
Industry Keywords
Federal OrganizationPublic Trust ClearanceIdentity GovernanceAccess Certification CampaignsAgileScrum

Tech Stack

Tools & technologies
AzureServiceNow

About the role

Key responsibilities & impact
  • Support the Indian Health Service (IHS), primarily focusing on the Identity and Access Management (IAM) program in a large enterprise environment
  • Gather and document business and technical requirements for IAM systems
  • Define roles, entitlements, access definitions, provisioning and de-provisioning processes, reconciliation, certification, and user account life cycles
  • Conduct business process analysis and customer interviews to derive Role-Based Access Control (RBAC) structures
  • Perform and document end-user acceptance testing for IAM applications, including SailPoint upgrades and releases
  • Collaborate with application owners to map application support activities as a Customer Success Manager
  • Conduct operational analysis, including assessment matrices, gap analysis, cost comparison, and SWOT analysis
  • Develop test plans and execute test scripts based on business and functional requirements
  • Coordinate with application administrators and developers on priorities, dependencies, and delivery status
  • Plan, coordinate, and report assigned contract tasks and maintain operations plans
  • Analyze IT problems and recommend systems solutions to improve internal administrative operations
  • Analyze and recommend improvements to internal processes, administrative operations, organizations, and management
  • Support IT management activities and reporting system development
  • Manage the IAM enhancement intake process and backlog
  • Write user stories with acceptance criteria in Azure DevOps and support customer priority reviews

Requirements

What you’ll need
  • Bachelor’s degree and experience with application business analysis in a Federal organization or equivalent combination of education / experience
  • Desired certification: ITIL Foundations
  • Desired experience with identity governance platforms such as SailPoint IdentityIQ, access certification campaigns, and Agile or Scrum delivery
  • Demonstrated proficiency in Microsoft 365, ServiceNow, Azure DevOps, and Visio
  • U.S. Citizen with ability to obtain a Public Trust Clearance
  • Customer service skills and excellent communication skills (verbal, presentation, and written)
  • Ability to resolve difficult or challenging problems with senior support or outside software analysis support
  • Ability to work independently within a team environment
  • Preference will be given to qualified applicants who are a member of a Federally Recognized Native American Tribe

Benefits

Comp & perks
  • Medical, dental, and vision insurance
  • 401(k) retirement plan
  • Paid time off
  • Paid parental leave
  • Life and disability insurance
  • Flexible spending accounts
  • Commuter benefits
  • Tuition reimbursement
  • Training made available by the company