Web Content Specialist – Tier 2 Integration

Koniag Government Services

. Create, update, maintain, and publish content for public-facing and internal websites and applications .

Posted 10/24/2026full-timeRemote • Virginia • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in content management systems, web application support, and technical troubleshooting, with a strong focus on maintaining accurate and user-friendly web content. Proven ability to coordinate cross-functional teams and communicate effectively with both technical and non-technical stakeholders.

Highest-signal resume keywords

Content Management SystemsWeb Application SupportTechnical TroubleshootingProject CoordinationSecret Clearance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HTMLCSSContent PublishingIncident ManagementTechnical DocumentationWeb TechnologiesTroubleshootingUser Access ManagementApplication SupportDigital Content Management

Soft Skills

Strong Communication SkillsAttention to DetailProblem-Solving SkillsCustomer Service OrientationAnalytical Ability

Tools & Technologies

Enterprise Content Management SystemsBrowser-Based Diagnostic ToolsWeb ApplicationsContent Management PlatformsKnowledge Base Articles

Certifications & Qualifications

Active Secret Clearance

Industry Keywords

Web DevelopmentDigital MediaTechnical OperationsGovernment StakeholdersSLA-Driven Environment

About the role

Key responsibilities & impact

Create, update, maintain, and publish content for public-facing and internal websites and applications
Ensure web content is accurate, current, properly formatted, and consistent with content and design standards
Coordinate website and application content updates through review and government approval processes
Maintain a consistent look and feel across assigned websites and digital applications
Support Operations Managers and program stakeholders with communications and content requirements
Manage standard operating procedures and administrative guides for website and application content management
Coordinate updates across content, design, operations, and technical teams
Maintain online content inventories, schedules, and documentation
Review website content and functionality for broken links, outdated information, formatting issues, and other user-facing problems
Provide Tier 2 support for websites, CMS platforms, web applications, and integrations
Investigate incidents escalated from Tier 1 and determine the source and scope of issues
Troubleshoot CMS functionality, authentication, permissions, web forms, links, content publishing, application behavior, and system interfaces
Replicate issues and document troubleshooting steps, findings, and resolutions
Coordinate with developers and technical teams on code, infrastructure, application, and technical issues
Validate fixes and application changes before closure or return to users
Monitor recurring issues and identify potential corrective actions
Maintain technical and operational documentation, including knowledge base articles, troubleshooting procedures, known issues, and support guides
Support testing and validation of website, CMS, application, and integration changes before production release
Analyze customer requests, project requirements, and technical issues
Coordinate schedules, requirements, dependencies, and activities across internal and external teams
Provide project support through documentation management, status tracking, task coordination, and follow-up
Participate in meetings with government customers and cross-functional personnel
Communicate technical issues and solutions to technical and non-technical audiences
Support processes improving website operations, content management, and Tier 2 support

Requirements

What you’ll need

Must hold an active Secret clearance supported by a Tier 3 background investigation
Bachelor's degree in communications, information technology, computer science, web development, digital media, or a related field preferred
Relevant professional experience may be considered in place of a degree when permitted by contract requirements
3–5 years of experience supporting websites, web applications, content management systems, digital content, application support, or related technical operations
Experience using enterprise content management systems to create, maintain, and publish website content
Experience troubleshooting website or web application issues beyond basic Tier 1 support
Experience coordinating technical issues across content, operational, and development teams
Experience documenting technical issues, troubleshooting activities, resolutions, and escalation information
Working knowledge of content management systems and website publishing processes
Understanding of modern web technologies, including HTML and CSS
Understanding of website architecture, navigation, links, forms, media, and common browser-related issues
Understanding of application troubleshooting, incident management, and Tier 2 escalation processes
Ability to investigate and document issues involving web applications and connected systems
Familiarity with user access, roles, permissions, and authentication concepts
Ability to use browser-based troubleshooting and diagnostic tools
Strong analytical and technical troubleshooting ability
Strong written and verbal communication skills
Ability to translate technical issues into understandable language
Strong attention to detail
Ability to distinguish between content, configuration, integration, and application-development issues
Ability to manage multiple incidents, content requests, and project activities simultaneously
Strong problem-solving and follow-through skills
Ability to work effectively across content, operations, development, infrastructure, and government stakeholder teams
Ability to follow established processes while identifying opportunities to improve troubleshooting and support procedures
Strong customer service orientation and ability to work effectively in an SLA-driven environment

Benefits

Comp & perks

Medical, dental, and vision insurance
401(k) retirement plan
Paid time off
Paid parental leave
Life and disability insurance
Flexible spending accounts
Commuter benefits
Tuition reimbursement