Head of Customer Success

Koofen

. Own the partner lifecycle from sales handoff through implementation, adoption and renewal .

Posted 10/21/2026full-timeRemote • United StatesLead💰 $150,000 - $175,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing partner lifecycles, leading teams, and driving customer success through effective implementation and adoption strategies. Proficient in utilizing operating metrics and automation to enhance service delivery and partner satisfaction.

Highest-signal resume keywords

Customer Success ManagementTeam LeadershipImplementation StrategyOperating Metrics FluencyPartner Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementImplementationService DeliveryAutomationAI UtilizationQuality ControlData ReportingCost AnalysisPlaybook DevelopmentFeedback Integration

Soft Skills

Executive PresenceDecision-MakingAdaptabilityTraining and DevelopmentCommunication

Industry Keywords

AgricultureCustomer ExperienceManaged-Service OperationsGovernment ProgramsConservation ProgramsCarbon Programs

About the role

Key responsibilities & impact

Own the partner lifecycle from sales handoff through implementation, adoption and renewal
Partner with sales to grow each account and reduce time from signed contract to live program
Launch and grow Grower Concierge as a business line
Hire, train and manage a seasonal team
Evolve the service playbook and own quality, results and unit economics
Lead and develop implementation, partner success and concierge staff
Set roles, hand-offs and escalation paths
Build templates, playbooks and after-action reviews for repeatable partner launches
Define and report partner health, grower outcomes, satisfaction and cost to serve
Serve as the senior day-to-day partner for enterprise accounts alongside the founders
Turn partner and grower feedback into prioritized input for product and engineering
Partner directly with the founding team as part of FarmRaise leadership

Requirements

What you’ll need

7+ years in customer success, implementation or account management, including 3+ years leading teams
Entrepreneurial track record building something from scratch and owning its results
Comfort with ambiguity and making decisions with incomplete information
Experience managing hourly or seasonal teams and training them on complex, rules-heavy work
Executive presence with enterprise customers and comfort being the face of the company
Fluency with operating metrics and the cost of delivering a service
Experience using automation or AI to scale a service team
Background in agriculture or experience working with farmers (nice-to-have)
Experience with government, conservation or carbon programs (nice-to-have)
Contact center or managed-service operations experience (nice-to-have)
Must be based within the United States and authorized to work within the United States

Benefits

Comp & perks

Performance-based variable compensation
Equity
Competitive health coverage
Dental coverage
Vision coverage
401(k)
Flexible paid time off
Remote-work setup stipend
Periodic travel to partners and team offsites