Koofen

Customer Success Manager

• Own the partner lifecycle from sales handoff through implementation, adoption and renewal
• Partner with sales to grow each account and reduce time from signed contract to live program
• Launch and grow Grower Concierge as a business line
• Hire, train and manage a seasonal team
• Evolve the service playbook and own quality, results and unit economics
• Lead and develop implementation, partner success and concierge staff
• Set roles, hand-offs and escalation paths
• Build templates, playbooks and after-action reviews for repeatable partner launches
• Define and report partner health, grower outcomes, satisfaction and cost to serve
• Serve as the senior day-to-day partner for enterprise accounts alongside the founders
• Turn partner and grower feedback into prioritized input for product and engineering
• Partner directly with the founding team as part of FarmRaise leadership

Explore Head of Customer Success at Koofen. Review requirements and application details.