Service Operations Engineer

KORE

. Manage and optimize KORE’s core network systems .

Posted 11/7/2026full-timeUnited StatesJunior💰 €28,624 - €31,804 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing and optimizing core network systems, ensuring service availability and performance tuning while troubleshooting complex network issues. Proficient in analyzing network performance and collaborating with cross-functional teams to deliver effective solutions.

Highest-signal resume keywords

Bachelor's Degree In EngineeringHands-On Experience Supporting Telecom SystemsProficiency In GSM, SS7, SIGTRAN, IP NetworkingExperience Using Wireshark And GrafanaFamiliarity With 3GPP, ETSI, GSMA Standards

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Telecom Systems SupportNetwork Performance AnalysisTroubleshooting Complex Network IssuesIncident ManagementPerformance MonitoringData, SMS, And Voice Core Network ServicesService AvailabilityNetwork IntegritySecurity ManagementTechnical Investigations

Soft Skills

Analytical SkillsProblem-Solving SkillsTime ManagementClear Communication

Tools & Technologies

WiresharkGrafanaServiceNowJIRAConfluenceVMwareOpenStackKubernetesRouter Access ToolsLog-Searching Tools

Certifications & Qualifications

CCNA Certification

Industry Keywords

Wireless CommunicationsInternational Cellular RoamingITIL ProcessesPacket Core Solutions3GPP StandardsETSI StandardsGSMA StandardsISO StandardsConnectivity PartnersRoaming Access Networks

Tech Stack

Tools & technologies

CloudGrafanaIoTKubernetesOpenStackServiceNowVMware

About the role

Key responsibilities & impact

Manage and optimize KORE’s core network systems
Oversee customer cellular connectivity, connectivity partners, vendors, and roaming access networks
Perform troubleshooting, incident management, maintenance, and performance monitoring for data, SMS, and voice core network services
Ensure service availability, performance tuning, network integrity, and security
Diagnose faults across diverse IoT applications
Conduct technical investigations and coordinate cross-functional resolution efforts
Produce customer-facing guides and comprehensive reports
Perform daily operations and customer-specific case management while contributing to ITIL processes
Troubleshoot complex network issues involving visited operators and customer cellular connectivity, especially roaming scenarios
Proactively monitor connectivity services
Analyze and optimize network performance
Collaborate with Product, Support, Engineering, and other cross-functional teams
Progressively work with greater independence and lead technical investigations under supervision

Requirements

What you’ll need

Bachelor’s degree in engineering or equivalent experience
1–3 years of hands-on experience supporting and maintaining telecom systems such as HSS, STP, DRA, and PGW
Demonstrated knowledge of wireless communications, preferably international cellular roaming
Experience using Wireshark and Grafana for tracing and monitoring, including reading traces and call flows
Proficiency in GSM, SS7, SIGTRAN, IP networking, Diameter, and GTP protocols
Familiarity with ServiceNow, JIRA, and Confluence
Familiarity with router access, scripting/automation, and log-searching tools
Familiarity with virtualization technologies such as VMware, OpenStack, and Kubernetes
Familiarity with cloud-native Packet Core solutions
Familiarity with 3GPP, ETSI, GSMA, ISO, and industry best practices
Demonstrated project management, time management, analytical, troubleshooting, and problem-solving skills
Ability to work daytime, nighttime, and weekend shifts
Ability to communicate clearly and concisely
CCNA certification is a plus

Benefits

Comp & perks

Equal employment opportunity and discrimination-free workplace
Reasonable accommodation for individuals with disabilities
Professional development opportunities
Opportunity to work on new technologies in a fast-paced environment