KORE

Operations

• Manage and optimize KORE’s core network systems
• Oversee customer cellular connectivity, connectivity partners, vendors, and roaming access networks
• Perform troubleshooting, incident management, maintenance, and performance monitoring for data, SMS, and voice core network services
• Ensure service availability, performance tuning, network integrity, and security
• Diagnose faults across diverse IoT applications
• Conduct technical investigations and coordinate cross-functional resolution efforts
• Produce customer-facing guides and comprehensive reports
• Perform daily operations and customer-specific case management while contributing to ITIL processes
• Troubleshoot complex network issues involving visited operators and customer cellular connectivity, especially roaming scenarios
• Proactively monitor connectivity services
• Analyze and optimize network performance
• Collaborate with Product, Support, Engineering, and other cross-functional teams
• Progressively work with greater independence and lead technical investigations under supervision

Explore Service Operations Engineer at KORE. Review requirements and application details.

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Service Operations Engineer