Operations

Kota

. Build and operate benefits functions, including scheme setup, renewals, policy events, and insurer relationships .

Posted 10/25/2026full-timeRemote • Ireland, United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in building and operating benefits functions, managing insurer and broker partnerships, and driving business operations and strategy in a regulated environment. Proven ability to identify operational gaps and implement effective resolutions while ensuring compliance and risk management.

Highest-signal resume keywords

Benefits OperationsCustomer SupportInsurer PartnershipsBusiness OperationsCompliance Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Financial ModelingRisk ManagementLegal ProcessesOperational Gap AnalysisTalent Management

Soft Skills

Clear CommunicationProblem SolvingOwnership

Industry Keywords

SaaS BusinessMulti-Country EnvironmentPolicy EventsScheme SetupBroker Partnerships

About the role

Key responsibilities & impact

Build and operate benefits functions, including scheme setup, renewals, policy events, and insurer relationships
Investigate and resolve customer support cases, communicating bad news clearly
Build insurer and broker partnerships, including new carriers, markets, and supply relationships
Build financial models for a non-standard SaaS business
Make compliance, risk, and legal processes work in a regulated, multi-country environment
Build people and talent functions
Drive business operations and strategy, ensuring the company runs effectively
Identify operational gaps and take ownership through resolution
Match candidates to live roles when suitable; otherwise retain them in the talent pool for future opportunities

Requirements

What you’ll need

Exceptional candidates across benefits operations, customer support, insurer and broker partnerships, finance, compliance, risk and legal, people and talent, business operations, strategy, chief of staff, or another relevant area
Ability to identify gaps and independently resolve them
Relevant experience demonstrated through what you have built, fixed, or changed
Right to work in the country where you would work without requiring visa sponsorship

Benefits

Comp & perks

Opportunity to join a regulated, multi-country business of approximately 100 people
Opportunity to shape functions and close operational gaps as Kota grows
Potential future role matching through a talent pool
Future contact about job opportunities for up to 365 days with consent