Client Implementation Manager

KPA

. Manage new customer implementations from initial planning and site configuration through training, launch, and transition to ongoing support .

Posted 11/3/2026full-timeRemote • Colorado • United StatesJuniorMid-Level💰 $65,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer implementations, including planning, configuration, training, and support. Proficient in problem-solving and communication to ensure successful onboarding and customer satisfaction.

Highest-signal resume keywords

Customer OnboardingImplementation ManagementProject CoordinationMicrosoft Office ProficiencySalesforce Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Implementation PlanningSoftware ConfigurationTechnical SupportProject ManagementProblem Solving

Soft Skills

Organizational SkillsTime ManagementCommunication SkillsCollaborationCustomer Relationship Management

Tools & Technologies

KPA SoftwareCRM ToolsMicrosoft OfficeSalesforce

Industry Keywords

Customer SuccessComplianceAutomotive IndustryTraining Offerings

About the role

Key responsibilities & impact

Manage new customer implementations from initial planning and site configuration through training, launch, and transition to ongoing support
Serve as a trusted point of contact throughout implementation, understanding customer needs and setting expectations
Develop and manage implementation plans, coordinate deliverables, identify risks, and address timeline issues
Set up and configure KPA's platforms and provide guidance on product functionality, integrations, and best practices
Solve implementation challenges using existing platform capabilities
Train customer administrators and supervisors to use KPA's products and manage their environments
Partner with Client Success, Product, and Content teams to troubleshoot issues, share customer feedback, and improve implementation
Ensure successful implementation completion and a smooth transition to the ongoing Client Success team
Independently manage implementations, build customer trust, anticipate challenges, and deliver a smooth onboarding experience
Help automotive businesses simplify and improve compliance through KPA's Software, Consulting, and Training offerings

Requirements

What you’ll need

At least 2 years of experience in a customer-facing role, ideally involving customer onboarding, implementation, project coordination, or technical support
Strong organizational and time management skills
Ability to manage multiple priorities and keep projects moving forward
Confidence communicating with customers, understanding their needs, and guiding conversations toward solutions
Practical, resourceful problem-solving approach
Comfort learning new technology, explaining technical concepts, and helping others use software platforms
Ability to work independently while collaborating effectively with customers and teammates in a remote environment
Experience using Microsoft Office applications and customer relationship management tools
A bachelor's degree or equivalent professional experience
Experience working with Salesforce (nice to have)
Previous experience implementing, configuring, or supporting software solutions (nice to have)
Identity and eligibility to work in the United States must be verified upon hire

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Flexible Spending Accounts
PTO
Paid holidays
Floating holidays
401(k) with Company match and immediate vesting
Company-funded Life Insurance
Employee Assistance Programs
No-cost Mental Health Benefits
Remote work environment
Annual bonus up to 7.5%