Outreach and Intake Specialist

KRA Corporation

. Greet customers and provide first one-on-one contact information .

Posted 10/31/2026full-timeMedina • Ohio • United StatesJuniorMid-Level💰 $19 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service and communication skills while effectively managing outreach activities and stakeholder relationships. Proficient in data entry and case management software, ensuring confidentiality and attention to detail in all interactions.

Highest-signal resume keywords

Customer ServiceOutreach ActivitiesData EntryCommunication SkillsStakeholder Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryCase Management SoftwareMicrosoft OfficeInternet LiteracyEmail Proficiency

Soft Skills

Interpersonal SkillsOrganizational SkillsAttention to DetailCultural SensitivityDiscretion

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft TeamsMicrosoft Outlook

Certifications & Qualifications

High School DiplomaValid State Driver's License

Industry Keywords

WIOA ProgramCustomer EngagementCommunity OutreachEligibility ScreeningCrisis Support

About the role

Key responsibilities & impact

Greet customers and provide first one-on-one contact information
Screen customers to determine eligibility for the WIOA program
Upload eligibility documents into the state case management system using the correct naming convention
Schedule intake appointments and coordinate outreach activities
Perform computer and data-entry functions
Provide detailed service information in person, virtually, and/or by telephone
Follow up on no-show appointments
Escort or direct customers to testing, counseling, and resource room activities
Transfer files to the Career Coach after eligibility is established
Contact referred customers and encourage engagement with the provider and mandated work activities
Share outreach and engagement information with Career Services staff
Inform Career Coaches of barriers affecting customer engagement
Contact unemployment claimants by email and phone
Edit the disposition list
Refer clients with barriers to appropriate partner agencies
Ensure releases of information are on file and follow up with partner agencies
Support customers respectfully, including during times of crisis
Travel and conduct community outreach efforts
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or equivalent
Minimum of two years of post-secondary education at an accredited college or university and two years of experience undertaking outreach activities
Additional years of experience providing outreach/sales services may substitute for education
Valid state driver's license
Personal computer literacy, including Internet, e-mail, Microsoft Office (Word, Excel, Teams, and Outlook)
Ability to learn and efficiently use various case management software programs
Superior oral and written communication skills
Strong interpersonal and staff management skills
Strong customer service, organizational skills, and attention to detail
Ability to cultivate and manage stakeholder relationships and work with a diverse workforce
Ability to maintain discretion and confidentiality
Ability to meet or exceed set goals and objectives
Ability to work with culturally diverse customers in a culturally sensitive and appropriate manner
Ability to occasionally lift or move up to 25 pounds

Benefits

Comp & perks

Sign-on bonus eligibility
Standard healthcare benefits
Student loan repayment assistance
Professional development funds
Lifestyle wellness dollars
Comprehensive benefits package