KRA Corporation

Intake Specialist

• Greet customers and provide first one-on-one contact information
• Screen customers to determine eligibility for the WIOA program
• Upload eligibility documents into the state case management system using the correct naming convention
• Schedule intake appointments and coordinate outreach activities
• Perform computer and data-entry functions
• Provide detailed service information in person, virtually, and/or by telephone
• Follow up on no-show appointments
• Escort or direct customers to testing, counseling, and resource room activities
• Transfer files to the Career Coach after eligibility is established
• Contact referred customers and encourage engagement with the provider and mandated work activities
• Share outreach and engagement information with Career Services staff
• Inform Career Coaches of barriers affecting customer engagement
• Contact unemployment claimants by email and phone
• Edit the disposition list
• Refer clients with barriers to appropriate partner agencies
• Ensure releases of information are on file and follow up with partner agencies
• Support customers respectfully, including during times of crisis
• Travel and conduct community outreach efforts
• Perform other duties as assigned

Explore Outreach and Intake Specialist at KRA Corporation. Review requirements and application details.

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Outreach and Intake Specialist