AI Growth Ops

Kraken Digital Asset Exchange

. Own day-to-day operations and QA for the internal growth platform .

Posted 10/16/2026full-timeRemote • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in QA operations, including creating and executing test plans, documenting bugs, and collaborating with cross-functional teams. Proficient in monitoring platform performance and utilizing AI tools for testing and analysis.

Highest-signal resume keywords

QA Operations ManagementTest Plan CreationBug DocumentationData AnalysisJira Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

QA TestingRegression TestingBug TrackingTest PlansPerformance MonitoringAI Tools UsagePrompt EngineeringSoftware TestingAnalyticsChecklists

Soft Skills

Attention To DetailClear CommunicationReliabilityCuriosityStructured Approach

Tools & Technologies

JiraMixpanelDashboardsAI ToolsSoftware Products

Industry Keywords

FintechCryptoMarketing WorkflowsCRMLifecycle Messaging

About the role

Key responsibilities & impact

Own day-to-day operations and QA for the internal growth platform
Test new releases, rule changes, edge cases, and existing features through regression checks
Find, document, track, and verify fixes for bugs, including reproduction steps, severity, and impact
Monitor platform performance and agent activity
Escalate anomalies, unclear issues, and risky outputs
Manage daily approval queues and ensure items are reviewed
Check agent output against defined checklists and standards
Identify confusing or inconsistent workflows and report them to the team
Write and maintain test plans, QA checklists, runbooks, and release notes
Collaborate with product, engineering, growth, and platform operators

Requirements

What you’ll need

Experience in QA, testing, operations, support, or analytics, ideally on a software product or complex system
Exceptional attention to detail
Structured approach to testing, including creating and following test plans
Clear written communication for bug reports and documentation
Comfort with data and dashboards
Ability to learn new tools and systems quickly
Daily use of AI tools and curiosity about their limitations
Willingness to learn prompt engineering and communicate precisely with AI systems
Reliability in maintaining routines and clearing queues
Experience testing software products or AI/LLM-based tools is a nice-to-have
Familiarity with Jira, Mixpanel, or similar tools is a nice-to-have
Exposure to marketing, CRM, or lifecycle messaging workflows is a nice-to-have
Interest in fintech or crypto is a nice-to-have

Benefits

Comp & perks

Remote work arrangement
Opportunity to work with a global, diverse team
Ongoing learning and fast-paced growth environment
Kraken product dogfooding opportunity/requirement after joining
Equal opportunity employment
Consistent job-related skills and work-style assessments
Consideration of qualified applicants with criminal histories consistent with the San Francisco Fair Chance Ordinance