Engineering Operations Specialist – Consumer

Kraken Digital Asset Exchange

. Own processes and tooling that remove friction for engineering teams .

Posted 9/15/2026full-timeRemote • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operations and tooling, with a strong focus on Jira administration, AI-driven problem-solving, and engineering metrics management. Capable of collaborating with cross-functional teams to enhance developer experience and streamline processes.

Highest-signal resume keywords

Jira AdministrationAI Problem-SolvingEngineering Metrics ManagementProcess ImprovementStrong Written Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Jira AdministrationSQLTypeScriptScripting LanguagesBuilding Jira Automation RulesEngineering MetricsDeveloper Productivity DataSystematic ThinkingProcess DocumentationBuilding Slack Workflows

Soft Skills

CuriosityWillingness to LearnAbility to Scope RequestsStrong Communication

Tools & Technologies

JiraConfluenceSlackGitLab APIsRovo Agents

Industry Keywords

OperationsInternal ToolingDeveloper ExperienceDORA MetricsCrypto Familiarity

Tech Stack

Tools & technologies

SQLTypeScript

About the role

Key responsibilities & impact

Own processes and tooling that remove friction for engineering teams
Use AI and automation to solve operational problems
Administer Jira and Confluence, including configuration, workflows, permissions, and automations
Own triage and intake so work reaches engineering properly routed and to standard
Maintain healthy roadmaps
Run weekly delivery reporting to leadership
Own engineering metrics data quality, including team definitions, ownership records, and tool configuration
Work with engineers, engineering managers, and teams across the business to identify friction and turn feedback and operational data into scalable solutions

Requirements

What you’ll need

3+ years of experience in operations, process, or tooling roles
Major experience shipping something meaningful
Hands-on Jira administration covering boards, workflows, schemas, permissions, and custom fields
Deliberate day-to-day use of AI to solve real problems and build with it
Systematic thinking about interconnected processes and systems and downstream impacts
Ability to scope vague requests from senior stakeholders and decline requests when appropriate
Strong written communication and ability to document processes clearly
Genuine interest in operations, internal tooling, and developer experience
Curiosity and willingness to learn new tools and frameworks
Exposure to engineering metrics, developer productivity data, or DORA metrics
Familiarity with crypto and understanding the space (nice to have)
Experience building Jira automation rules or Rovo agents (nice to have)
SQL and/or TypeScript and scripting languages (nice to have)
Experience building Slack workflows or integrations (nice to have)
Familiarity with Slack, Jira, or GitLab APIs (nice to have)
Exposure to localisation, QA, or compliance processes (nice to have)
Experience working in a remote or distributed team (nice to have)

Benefits

Comp & perks

Applications accepted on an ongoing basis unless a specific deadline is stated
Qualified applicants with criminal histories are considered consistent with the San Francisco Fair Chance Ordinance
Equal opportunity employment
Job-related skills or work-style assessments are applied consistently and are not the sole basis for employment decisions
Kraken product dogfooding is required for everyone once they join Kraken