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Head of VIP – Asia
Kraken Digital Asset Exchange. Lead, coach, and develop VIP relationship managers in Asia .
About the role
Key responsibilities & impact- Lead, coach, and develop VIP relationship managers in Asia
- Establish standards for client coverage, pipeline management, service quality, and commercial performance
- Build the operating model for VIP growth across Asia, including territory coverage, account segmentation, referral strategy, events, and performance reporting
- Own regional AOP growth, net deposits, client assets, trading volume, retention, and revenue performance
- Build a repeatable pipeline of qualified high-value clients through outreach, referrals, introducers, family offices, proprietary trading firms, OTC desks, miners, project treasuries, and high-volume traders
- Represent Asia’s VIP client base internally by identifying competitive threats, market dynamics, product gaps, and opportunities
- Own and grow strategic private-client relationships across Asia
- Bring Kraken’s VIP and private-client offering to market locally, including spot, margin, futures, OTC execution, earn and yield opportunities, lending, and tailored benefits
- Build trusted relationships within Kraken’s licensing, compliance, and risk framework
- Develop Kraken’s presence in Asia’s VIP trading and investor communities
- Design and lead VIP dinners, trader meetups, conference-adjacent events, and partner activations
- Build and manage introducer and referral partnerships
- Partner with Product, Marketing, Compliance, Banking, Client Service, and Operations on regional growth initiatives and client experience
Requirements
What you’ll need- 7+ years of experience in VIP relationship management, private banking, brokerage, private-client sales, account management, or business development, including meaningful experience in crypto or digital assets
- Demonstrated people leadership experience and practical coaching ability
- Strong personal network among Asia’s crypto HNWIs, traders, family offices, OTC desks, funds, or trading communities
- Experience across Greater China, Hong Kong, Taiwan, or Singapore is especially valuable
- Proven record of personally originating and converting new business
- Deep knowledge of crypto market structure and trading solutions, including spot, margin, futures, OTC, lending, tokenized equities, and yield/earn products
- Strong commercial judgment and comfort managing KPIs including assets on platform, net deposits, revenue, trading volume, retention, pipeline conversion, and client portfolio growth
- Native or near-native Mandarin and fluent English
- Comfort operating across multiple regulated Asian jurisdictions
- Willingness to travel up to 30% across the region
- Must comply with Kraken’s licensing, compliance, and risk framework
- Qualified applicants with criminal histories are considered consistent with the San Francisco Fair Chance Ordinance
Benefits
Comp & perks- Dogfooding is a requirement for everyone once they join Kraken
- Equal opportunity employment commitment
- Job-related skills or work-style assessments applied consistently across candidates
- Diverse and inclusive workplace commitment