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Tech Stack
Tools & technologiesBigQueryMySQLSQLTableau
About the role
Key responsibilities & impact- Develop and enhance product data structures
- Further develop the BI landscape and customer analytics capabilities
- Connect data sources to create comprehensive data models
- Measure and conduct insightful analyses of customer data, Customer Lifetime Value, and customer satisfaction
- Analyze conversion, reactivation, and retention rates across the entire customer journey
- Analyze all customer touchpoints throughout the customer lifecycle and identify optimization opportunities
- Identify and incorporate AI opportunities into relevant processes, such as personalized product recommendations, automated text generation, and churn prediction
- Lead data-driven projects from conception through rollout
- Structure complex data and generate actionable insights for the company and its customers
Requirements
What you’ll need- Proficient in working with complex customer data and segmentation models
- Excellent SQL skills
- Proficient in working with relational databases such as MySQL and BigQuery
- Expertise in at least one BI visualization tool, such as Power BI, Tableau, or Looker
- Experience with tracking and analytics tools such as Google Analytics or Matomo
- Strong analytical skills
- Ability to quickly understand, structure, and clearly present complex relationships
- Strong hands-on mentality, combined with a pragmatic and self-motivated approach to work
- Solid knowledge of the cruise industry is a plus, but not required
- Interest in the company's products and business models
Benefits
Comp & perks- Office located in the heart of Hamburg, near the central train station
- Permanent, full-time employment (40 hours per week)
- Up to 3 days of remote work per week
- 30 days of vacation per year
- Employer contribution to occupational pension plans beyond the statutory minimum
- Subsidy for the Deutschland-Ticket
- Discounted access to EGYM Wellpass (fitness and wellness)
- Team budget for joint events
- Discounted cruises for you and your family, plus additional travel industry benefits
- Participation in ship inspections and events hosted by our cruise line partners