Kreuzfahrtberater GmbH

Product Manager

• Develop and enhance product data structures
• Further develop the BI landscape and customer analytics capabilities
• Connect data sources to create comprehensive data models
• Measure and conduct insightful analyses of customer data, Customer Lifetime Value, and customer satisfaction
• Analyze conversion, reactivation, and retention rates across the entire customer journey
• Analyze all customer touchpoints throughout the customer lifecycle and identify optimization opportunities
• Identify and incorporate AI opportunities into relevant processes, such as personalized product recommendations, automated text generation, and churn prediction
• Lead data-driven projects from conception through rollout
• Structure complex data and generate actionable insights for the company and its customers

Manager, Product Data & BI

Human Resources

• Independently manage the recruitment process for selected vacancies—from drafting and publishing job advertisements and reviewing applications to supporting candidates and conducting interviews and selection meetings
• Serve as a point of contact for employees regarding HR-related questions at the Ahrensburg and Hamburg locations, as well as by email and telephone
• Support the entire onboarding and offboarding process
• Participate in feedback sessions and employee meetings
• Handle administrative HR tasks, including preparing employment references, retrieving electronic certificates of incapacity for work (eAU) and A1 certificates, maintaining the HR management system, and preparing relevant reports and analyses
• Prepare payroll data and act as the interface with the external tax consultancy for monthly payroll processing
• Provide administrative support in office management, including ordering office supplies and coordinating appointments with service providers
• Support the planning and implementation of company events
• Provide comprehensive operational HR support to employees and candidates throughout the entire employee lifecycle

Manager, Product Data & BI

Junior HR Manager – Parental Leave Cover