FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Support Analyst
Kryptus SA. Diagnose and resolve technical issues in diverse and complex environments .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in diagnosing and resolving technical issues across diverse environments, with strong capabilities in log analysis, technical troubleshooting, and functional testing. Proficient in scripting, system installation, and providing technical training while maintaining effective communication with customers and internal teams.
Highest-signal resume keywords
Technical TroubleshootingLog AnalysisBash ScriptingITSM ToolsInformation Security Certifications
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Log AnalysisTechnical TroubleshootingBash ScriptingSystem InstallationFunctional TestingNetworkingSoftware ArchitectureProgramming LogicOperating SystemsInformation Security
Soft Skills
Interpersonal CommunicationCustomer TrainingClear Technical Documentation
Tools & Technologies
ITSM ToolsTicket Management SystemsPower Distribution Units (PDUs)Network Switches
Certifications & Qualifications
CompTIA Security+ISO 27001ITIL 4CCNA
Industry Keywords
Information SystemsEngineeringComputer ScienceCryptographyHSMsSecurity ModulesICP-BrasilHigh-Criticality Projects
Tech Stack
Tools & technologiesITSMJavaLinuxPythonUnixC++Go
About the role
Key responsibilities & impact- Diagnose and resolve technical issues in diverse and complex environments
- Perform testing, reproduce errors, interpret log files, and provide accurate analyses to the Development team
- Install and configure systems and appliances at customer sites, including functional testing and stability validation
- Handle Level 1 and Level 2 support tickets through remote or on-site diagnosis, applying fixes and performing regular preventive and corrective maintenance
- Escalate critical cases to technical leadership with clear context and impact assessment
- Provide code examples, technical materials, and tailored guidance according to customer needs
- Create scripts and support tools for diagnostics or configuration
- Maintain internal knowledge bases and FAQs
- Document known bugs with reproducible steps
- Update ITSM systems with complete records of customer interactions
- Schedule and lead customer meetings on the correct and secure use of products
- Deliver technical training to customers and internal employees
- Send and monitor customer satisfaction surveys (CSAT)
- Collect field feedback and propose product and process improvements
- Ensure formal acceptance of technical deliverables and training sessions
- Participate in meetings with Development regarding fixes, new features, and planned changes
- Serve as a bridge between customer needs and the technical roadmap, reporting defects and opportunities for improvement
Requirements
What you’ll need- Bachelor’s degree in Information Systems, Engineering, Computer Science, or a related field
- Solid knowledge of operating systems (Linux/Unix and Windows), networking, information security, and software architecture
- Experience with log analysis, technical troubleshooting, and functional testing
- Ability to understand complex systems with multiple configurations and dependencies
- Familiarity with ITSM tools, ticket management, and technical support
- Ability to prepare clear and concise technical materials
- Practical Bash scripting experience
- Programming logic
- Intermediate technical English proficiency (written and spoken)
- Experience installing and managing servers, including rack installation and connecting equipment to power distribution units (PDUs) and network switches
- Availability to provide support outside regular business hours, on weekdays and weekends, as part of a rotating on-call schedule
- Excellent interpersonal communication skills
- Preferred: knowledge of cryptography, HSMs, security modules, or standards such as ICP-Brasil
- Preferred: experience with government customers or high-criticality projects
- Preferred: information security certifications, such as CompTIA Security+ and ISO 27001
- Preferred: ITIL 4 certification
- Preferred: CCNA certification
- Preferred: practical knowledge of Java, C, C++, Python, or Go
- Preferred: experience with electrical work and soldering tools
- Advanced networking knowledge with proven hands-on experience is a plus
Benefits
Comp & perks- Profit-sharing program (PLR)
- Health insurance
- Dental insurance
- Attractive benefits package, including meal and food allowances, among others
- Transportation allowance
- TotalPass
- Day off (your day, your way)
- Sesc partnership
- Extended maternity and paternity leave
- Mental health platform (therapy)
- Highly skilled technical team
- Low bureaucracy and high impact
- Freedom with accountability
- Diversity, respect, and creativity valued
- Opportunities to grow and contribute to strategic technical decisions
- Frequent happy hours
- Relaxation area
- A variety of food and beverages available every day, at no cost
- Regular feedback
- Collaborative environment that respects diversity, minimizes bureaucracy, and consistently encourages creativity and professional growth