Kryptus SA

Program Manager

• Manage project or program scope, schedules, resources, costs, risks, and communications
• Coordinate dependencies across projects, consolidate budgets and performance indicators, and ensure delivery of expected benefits
• Manage contracts, deliverables, and Statements of Work (SoWs), keeping documentation organized and up to date
• Maintain execution momentum, identify variances, take proactive action, and escalate when necessary
• Lead customer communications in collaboration with the technical team
• Follow and strengthen PMO processes, routines, and tools, promoting governance, standardization, and predictability
• Demonstrate ownership and foster cross-functional collaboration across the company
• Take end-to-end responsibility and quickly course-correct when needed
• Apply strategic thinking, practical execution, a PDCA mindset, and integration with operations
• Prioritize effectively, reduce noise, and keep the team working at the right cadence
• Take a technically grounded approach and propose solutions to problems
• Maintain clear processes, effective controls, and dashboards to support decision-making
• Deliver under pressure while maintaining emotional balance

Project/Program Manager

Support Engineer

• Diagnose and resolve technical issues in diverse and complex environments
• Conduct tests, reproduce errors, interpret log files, and provide accurate analyses to the Development team
• Install and configure systems and appliances at customer sites, including functionality testing and stability validation
• Handle Level 1 and Level 2 support tickets through remote or on-site diagnosis, applying fixes and performing regular preventive and corrective maintenance
• Escalate critical cases to technical leadership with clear context and impact assessment
• Provide code examples, technical materials, and customized guidance according to customer needs
• Create scripts and support tools for diagnosis or configuration
• Maintain internal knowledge bases and FAQs with frequently asked questions, solutions, and procedures
• Document known bugs clearly, including reproducibility details
• Accurately update ITSM systems with complete interaction records
• Schedule and conduct customer meetings to provide guidance on the correct and secure use of products
• Deliver introductory and advanced technical training to customers and internal employees
• Send and monitor customer satisfaction surveys (CSAT) after deliveries and support engagements
• Collect field feedback and propose product and process improvements based on real-world incidents
• Ensure formal acceptance of technical deliveries and training sessions
• Participate in meetings with the Development team regarding fixes, new features, and planned changes
• Act as a bridge between customer needs and the product’s technical roadmap, reporting failures and improvement opportunities
• Demonstrate ownership, proactivity, a sense of urgency, self-directed learning, clear communication, logical reasoning, and collaboration

Support Analyst

Incident Response Analyst

• Lead the identification, containment, and eradication of critical security incidents across the complete incident lifecycle
• Perform forensic analyses and preserve digital evidence in accordance with best practices and chain-of-custody procedures
• Develop, update, and implement incident response playbooks and runbooks
• Monitor and correlate alerts in EDR/XDR tools to detect anomalies and optimize security controls
• Prepare executive and technical-legal reports covering root cause and impact
• Conduct post-incident reviews and propose mitigation and hardening plans
• Participate in crisis simulation exercises
• Mentor junior SOC N1 analysts

Mid-Level Incident Response Analyst – DFIR

Security Operations

• Design, maintain, and govern a hybrid Log Analytics Workspace environment, ensuring strict isolation of the PCI environment through granular RBAC
• Translate audit requirements into use cases in Microsoft Sentinel
• Create automated reports (Workbooks)
• Ensure log retention and immutability
• Develop and maintain complex playbooks in Azure Logic Apps
• Consume APIs for autonomous response actions, including machine isolation and account blocking
• Version detection rules, playbooks, and infrastructure (IaC) integrated with CI/CD pipeline tools
• Lead monthly threat-hunting campaigns using cross-workspace queries with advanced KQL
• Configure multi-vendor connectors
• Optimize ingestion and retention costs in Azure

Security/SecOps Analyst – SIEM/Sentinel

• Diagnose and resolve technical issues in diverse and complex environments
• Perform testing, reproduce errors, interpret log files, and provide accurate analyses to the Development team
• Install and configure systems and appliances at customer sites, including functional testing and stability validation
• Handle Level 1 and Level 2 support tickets through remote or on-site diagnosis, applying fixes and performing regular preventive and corrective maintenance
• Escalate critical cases to technical leadership with clear context and impact assessment
• Provide code examples, technical materials, and tailored guidance according to customer needs
• Create scripts and support tools for diagnostics or configuration
• Maintain internal knowledge bases and FAQs
• Document known bugs with reproducible steps
• Update ITSM systems with complete records of customer interactions
• Schedule and lead customer meetings on the correct and secure use of products
• Deliver technical training to customers and internal employees
• Send and monitor customer satisfaction surveys (CSAT)
• Collect field feedback and propose product and process improvements
• Ensure formal acceptance of technical deliverables and training sessions
• Participate in meetings with Development regarding fixes, new features, and planned changes
• Serve as a bridge between customer needs and the technical roadmap, reporting defects and opportunities for improvement