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Case Management Analyst – Defense Health Agency
KSA Integration. Support the Defense Health Agency (DHA) Disability Evaluation System (DES) Program Support contract as a Case Management Analyst .
Posted 11/10/2026full-timeFalls Church • Virginia • United StatesJuniorMid-Level💰 $62,600 - $74,300 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in case processing and records management within military or health settings, with a strong focus on compliance, attention to detail, and customer service. Proficient in handling Controlled Unclassified Information (CUI) and Protected Health Information (PHI) while adhering to established business rules and training requirements.
Highest-signal resume keywords
Case Processing ExperienceRecords ManagementAttention To DetailCustomer ServiceExperience With IDES
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Case ManagementDisenrollment ActionsRe-enrollment ActionsCompliance MonitoringCorrective Action Reporting
Soft Skills
Strong Attention To DetailCustomer Service Skills
Tools & Technologies
Veterans Tracking Application (VTA)Integrated Disability Evaluation System (IDES)
Certifications & Qualifications
Bachelor's DegreeTier 1 Background InvestigationCommon Access Card (CAC)
Industry Keywords
Defense Health Agency (DHA)Controlled Unclassified Information (CUI)Protected Health Information (PHI)Medical Evaluation Board (MEB)Physical Evaluation Board (PEB)
About the role
Key responsibilities & impact- Support the Defense Health Agency (DHA) Disability Evaluation System (DES) Program Support contract as a Case Management Analyst
- Support case processing for the Integrated Disability Evaluation System (IDES) at the Defense Health Agency (DHA)
- Complete case disenrollment and re-enrollment actions in the Department of Veterans Affairs (VA) Veterans Tracking Application (VTA) within one business day of request
- Decide whether a case deferment, re-enrollment, or new case is the right action, and report on corrective actions taken
- Monitor cases that exceed timeliness goals and flag compliance issues
- Manage the IDES mailbox and help system users
- Draft the annual update to system business rules
Requirements
What you’ll need- Bachelor's degree, or 4 years of equivalent experience in case processing or records work, required
- 2 or more years of case processing, records, or administrative experience in a military, VA, or health setting
- Strong attention to detail and customer service
- Must be able to pass a Tier 1 background investigation and qualify for a Common Access Card (CAC)
- Within 30 days of start, complete DHA contractor annual training, DHA telework training and agreement, and privacy training for Personally Identifiable Information (PII) and Protected Health Information (PHI)
- Handles Controlled Unclassified Information (CUI) and PHI only on a Government-furnished laptop
- Preferred: Experience with IDES, Medical Evaluation Board (MEB), or Physical Evaluation Board (PEB) processing
- Preferred: Experience with VTA
Benefits
Comp & perks- Medical, Dental, Vision (82% of employee’s premium paid by company, 25% towards dependents)
- HSA / FSA Medical Plans
- PTO
- Flexible Work Environment and Encourage Work/Life Balance
- 401K with Company Match
- Observes all federal holidays
- Professional Development/Tuition Reimbursement Program
- Annual Career Development Process