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Call Centre Agent
Kumon North America, Inc.. Answer calls to 1-800-ABC-MATH and Kumon center phones regarding potential enrollment leads .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills and customer service capabilities while effectively managing inquiries and complaints. Proficient in utilizing Customer Relationship Management systems to enhance lead management and support enrollment processes.
Highest-signal resume keywords
Customer ServiceCommunication SkillsSalesforce CRMLead ManagementComplaint Resolution
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Tools & Technologies
Salesforce
Industry Keywords
Kumon ProgramEnrollmentParent OrientationCustomer Relationship ManagementInquiry Handling
About the role
Key responsibilities & impact- Answer calls to 1-800-ABC-MATH and Kumon center phones regarding potential enrollment leads
- Provide information about the Kumon Program and book parent orientations
- Handle inquiries from enrolled and non-enrolled families about Kumon initiatives
- Answer and document complaint calls
- Collaborate on Customer Relationship Management system activities, currently Salesforce
- Support the launch of the lead management side of the CRM system
Requirements
What you’ll need- No explicit job requirements or qualifications stated