Kumon North America, Inc.

Call Center Representative

• Answer calls to 1-800-ABC-MATH and Kumon center phones regarding potential enrollment leads
• Provide information about the Kumon Program and book parent orientations
• Handle inquiries from enrolled and non-enrolled families about Kumon initiatives
• Answer and document complaint calls
• Collaborate on Customer Relationship Management system activities, currently Salesforce
• Support the launch of the lead management side of the CRM system

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