Presales Consultant

KWI

. Serve as the bridge between retailer needs and KWI’s unified commerce platform .

Posted 9/28/2026full-timeMelville • New York • United StatesMid-LevelSenior💰 $90,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in retail operations and client training, with a strong ability to create and deliver tailored product demonstrations and training content. Proficient in gathering business requirements and translating them into actionable product insights while fostering collaboration across sales and product teams.

Highest-signal resume keywords

Retail Operations ExpertiseProduct Demonstration SkillsTraining Content CreationClient Support ExperienceCommunication and Presentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Point Of Sale SystemsMerchandisingOrder ManagementCRMRequirements GatheringSolution DocumentationTraining Program DevelopmentChange ManagementWorkflow OptimizationRFP Response Support

Soft Skills

CuriosityAdaptabilityStrong CommunicationPresentation SkillsRelationship Building

Industry Keywords

Retail TechnologyB2B Enterprise SaaSUnified Commerce PlatformClient DeliveryCustomer Success

About the role

Key responsibilities & impact

Serve as the bridge between retailer needs and KWI’s unified commerce platform
Guide prospects, clients, and partners from initial conversation through successful adoption
Lead tailored product demonstrations
Run discovery sessions and map business requirements to KWI’s functional capabilities
Create solution documentation and support RFP responses
Help clients configure and optimize KWI, including process and workflow changes and change management
Build and deliver training programs and materials for store associates and head-office teams
Provide proactive and reactive client product support and escalate issues to Product
Measure training effectiveness through feedback, surveys, and adoption signals
Own the quality and consistency of client-facing product content, including guides, videos, in-app walk-throughs, and release notes
Enable partners with KWI’s value proposition, use cases, and materials
Build relationships with technology and ecosystem partners and develop joint value propositions
Translate client challenges into product requirements and share user and market insights with Product and Customer Success
Collaborate with Sales, Product, Client Delivery, and Customer Success

Requirements

What you’ll need

3–5 years of experience in a presales, product specialist, client training, or customer support role—ideally in retail technology, commerce, or B2B enterprise SaaS
Deep understanding of retail operations, including point of sale, merchandising, order management, or CRM, and how they connect
Ability to lead compelling product demonstrations tailored to specific audiences and use cases
Experience creating and delivering in-person and virtual training
Experience producing training content such as guides, help articles, videos, or in-app walk-throughs
Experience gathering requirements and documenting them clearly for business and technical stakeholders
Strong communication and presentation skills across Sales, Product, and Client Delivery teams
Curiosity, adaptability, and willingness to learn quickly in a fast-paced environment
Ability to travel 20% of the time

Benefits

Comp & perks

Full Medical, Dental and Vision
Annual bonus eligible
Free gym in the building
Generous PTO policy
Summer Fridays....all year round
Tuition Reimbursement
Discount from building café
401(K) with a 50% company match (up to 6% of employee contribution)
Employee Referral Program
(1) Volunteer day each year
Hybrid schedule: in-office Monday, Tuesday and Thursday; remote Wednesdays and Fridays
Monthly events
Bagels every Thursday
State-of-the-art coffee machine
Full snack pantry
Equal opportunity employment and inclusive work environment