Pre-sales Engineer

• Serve as the bridge between retailer needs and KWI’s unified commerce platform
• Guide prospects, clients, and partners from initial conversation through successful adoption
• Lead tailored product demonstrations
• Run discovery sessions and map business requirements to KWI’s functional capabilities
• Create solution documentation and support RFP responses
• Help clients configure and optimize KWI, including process and workflow changes and change management
• Build and deliver training programs and materials for store associates and head-office teams
• Provide proactive and reactive client product support and escalate issues to Product
• Measure training effectiveness through feedback, surveys, and adoption signals
• Own the quality and consistency of client-facing product content, including guides, videos, in-app walk-throughs, and release notes
• Enable partners with KWI’s value proposition, use cases, and materials
• Build relationships with technology and ecosystem partners and develop joint value propositions
• Translate client challenges into product requirements and share user and market insights with Product and Customer Success
• Collaborate with Sales, Product, Client Delivery, and Customer Success

Presales Consultant