FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in L2/L3 application support for enterprise banking applications, with a strong focus on incident management, root cause analysis, and compliance with ITIL processes. Proficient in application monitoring, automation, and collaboration with cross-functional teams to enhance service quality and performance.
Highest-signal resume keywords
L2/L3 Application SupportIncident ManagementRoot Cause AnalysisApplication MonitoringITIL/ITSM Processes
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Application SupportRoot Cause AnalysisSQLShell ScriptingPython AutomationChange ManagementPerformance MonitoringBatch ProcessingLog AnalysisMiddleware Integration
Soft Skills
Analytical SkillsTroubleshootingStakeholder ManagementDocumentationOperational Risk Management
Tools & Technologies
ServiceNowDynatraceELK/Elastic StackSplunkGitLab/GitJenkinsJiraConfluenceXL DeployXL Release
Industry Keywords
Temenos TAPCore Banking OperationsDisaster RecoveryBusiness Continuity PlanningPaymentsTreasuryAMLBanking IntegrationsMessage QueuesAPIs
Tech Stack
Tools & technologiesITSMJenkinsLinuxPythonServiceNowShell ScriptingSplunkSQLUnix
About the role
Key responsibilities & impact- Provide L2/L3 application support for Triple'A Plus (Temenos TAP) and associated banking applications
- Monitor application health, business transactions, APIs, logs, batch jobs, interfaces, and performance metrics
- Investigate, diagnose, and resolve incidents within agreed SLAs
- Participate in major incident management and coordinate with cross-functional teams
- Perform root cause analysis and implement corrective and preventive actions
- Support application configuration, service requests, operational activities, and user access management
- Manage application changes, including impact assessment, deployment planning, testing, and rollback readiness
- Execute and validate releases and deployments across Development, UAT, Test, and Production environments
- Develop and maintain support documentation, SOPs, runbooks, knowledge articles, and troubleshooting guides
- Monitor and optimize application performance, capacity, response times, and resource utilization
- Support batch processing, interfaces, message queues, APIs, file transfers, and core banking transaction processing
- Analyze application, database, middleware, and integration logs
- Ensure compliance with ITIL processes, audit requirements, security standards, and governance policies using ITSM tools such as ServiceNow
- Automate repetitive operational activities through Python, Shell Scripting, and DevOps practices
- Provide 24x7 on-call support when required
- Collaborate with Product Owners, Business Analysts, Development Engineers, Operations and Platform Engineers, Infrastructure, Security, IT Service Management, and third-party vendors
- Contribute to continuous improvement initiatives and enhance application performance and service quality
Requirements
What you’ll need- 7+ years of experience in enterprise application production support, application maintenance, and managed services environments
- Strong hands-on L2/L3 support experience for business-critical applications in complex, multi-tier enterprise environments
- Expertise in incident management, service restoration, root cause analysis, problem management, and production support operations
- Experience with application releases, deployments, environment promotions, change implementation, and post-deployment validation
- Knowledge of application monitoring, log analysis, batch processing, scheduler management, APIs, messaging systems, and file-based integrations
- Understanding of ITIL/ITSM processes, including Incident, Problem, Change, Request, Event, and Release Management
- Experience with Dynatrace, ELK/Elastic Stack, Splunk, distributed tracing, and performance monitoring solutions
- Proficiency in GitLab/Git, Jenkins, Nexus, XL Deploy, XL Release, Jira, Confluence, and ServiceNow
- Experience supporting REST APIs, Web Services, middleware integrations, message queues, and database-driven applications
- Knowledge of SQL and relational databases
- Expertise in Linux/Unix administration, Windows operational support, Shell/Bash scripting, PowerShell, and Python automation
- Experience with Disaster Recovery, Business Continuity Planning, backup validation, and recovery testing
- Exposure to Temenos Transact (T24), TAFJ/TAFC, OFS, banking integrations, payments, treasury, AML, and core banking operations is highly preferred
- Ability to work independently in 24x7 support environments and collaborate with global teams
- Strong analytical, troubleshooting, stakeholder management, documentation, and operational risk management skills
Benefits
Comp & perks- Flexible, supportive environment
- Well-being support through Be Well programs for financial, mental, physical, and social health
- Career-path tools and personalized development goals
- Continuous feedback and professional development
- Learning opportunities, certifications with Microsoft, Google, and Amazon, coaching, and hands-on experiences
- Opportunities to work with clients across banking, retail, and other industries
- 24x7 on-call support opportunities (role-related compensation not specified)