Associate Director, Experience Design

Kyndryl

. Lead the overall design vision for complex client projects .

Posted 9/17/2026full-timeRemote • Texas • United StatesSenior💰 $143,640 - $273,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in human-centered design methods, AI integration in design, and stakeholder alignment through effective communication and collaboration. Proven ability to mentor teams and drive design thinking while ensuring ethical standards in AI applications.

Highest-signal resume keywords

Human-Centered DesignAI Integration in DesignStakeholder AlignmentPrototyping SkillsMentorship and Coaching

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

User ResearchInformation DesignVisual CommunicationPrototypingAI Tools ProficiencyData ScienceAI/ML BackgroundChange ManagementDesign Strategy DevelopmentGenerative and Evaluative Research

Soft Skills

StorytellingCollaborationCoachingRelationship BuildingInfluencing

Certifications & Qualifications

Bachelor's DegreeMDMMDesMFADMBA

Industry Keywords

Enterprise ExperienceAgency ExperienceIT InfrastructureTechnical ApplicationsHuman Behavior

About the role

Key responsibilities & impact

Lead the overall design vision for complex client projects
Collaborate with stakeholders to deliver high-impact design solutions
Develop design strategies aligned with customer business goals
Integrate design strategies into broader technology and innovation strategies
Manage and mentor junior design team members
Provide coaching and guidance to elevate team skills and performance
Build relationships with senior client stakeholders
Ensure design direction aligns with clients' strategic vision
Drive design thinking across the organization
Advocate for integrating design principles throughout project delivery
Shape organizational strategy for AI adoption in design
Influence design processes and culture
Ensure design teams are proficient in AI and understand its ethical implications
Guide frameworks for human/AI interaction and prioritize human-in-the-loop
Advocate for responsible AI use in client engagements and internal practices
Set clear standards and foster continuous learning and adoption in AI-driven design

Requirements

What you’ll need

Deep understanding of human-centered design methods and mindset
Experience aligning stakeholders through workshops and collaborative sessions
Ability to communicate clearly and compellingly through storytelling
Ability to design and conduct generative and evaluative user research
Ability to create context-appropriate, low-to-high fidelity prototypes
Expertise in information design and visual communication
Ability to leverage AI tools while maintaining quality and ethical standards
10+ years experience
Deep industry vertical experience
Experience in both enterprise and agency worlds
Knowledge and experience in IT infrastructure or other technical applications
Knowledge of human behavior, change management, or other applied social sciences
Data science, AI/ML background
Bachelor's Degree or equivalent portfolio
Preferred education: MDM, MDes, MFA, dMBA or equivalent

Benefits

Comp & perks

Discretionary annual bonus program based on performance
Medical and dental coverage
Disability benefits
Retirement benefits
Paid leave
Paid time off
Employee learning programs and access to certifications, including Microsoft, Google, Amazon, and Skillsoft
Company-wide volunteering and giving platform
Fully remote work arrangement