Associate Director – Experience Design

Kyndryl

. Lead design activities connecting insight, imagination, and execution for AI experiences .

Posted 10/19/2026full-timeRemote • Texas • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in user-centered design and interaction design, with a strong focus on AI experiences and co-creation methodologies. Proficient in facilitating workshops, usability testing, and translating research insights into actionable design solutions.

Highest-signal resume keywords

User-Centered DesignInteraction DesignUsability TestingAI Experience DesignPrototyping Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

User ResearchJourney MappingDynamic Interaction DesignCo-Creation FacilitationAI Latency ManagementHuman-Centered DesignData-Driven DesignAccessibility AdvocacyEthical Design

Soft Skills

Excellent Communication SkillsStorytelling

Tools & Technologies

FigmaSketchMiroAIAdobe FireflyFigma Make

Industry Keywords

Agentic AIHuman-AI RelationshipUsability Testing MethodsAutomated WorkflowsInclusive Intelligence

About the role

Key responsibilities & impact

Lead design activities connecting insight, imagination, and execution for AI experiences
Lead user research to uncover pain points in the human-AI relationship
Create journey maps that clarify complex, multi-step agentic reasoning
Design dynamic interaction patterns handling AI latency, ambiguity, and error states
Facilitate co-creation workshops and usability tests
Collaborate with creative technologists and AI engineers
Design human-in-the-loop hand-off moments requiring human validation
Build transparency and trust into automated workflows
Advocate for accessibility, inclusive intelligence, and ethical design
Shape perspectives on agentic AI and human-centered design
Use clear storytelling to align stakeholders across discovery through delivery

Requirements

What you’ll need

UX / experience design or a related field, with a strong portfolio of enterprise or innovation-studio projects
Deep understanding of user-centered design, interaction design, and usability testing methods
Comfortable facilitating co-creation sessions and presenting to clients
Direct experience with AI, agentic AI/UX and data-driven design is preferred
A POV on how AI can drive human-centered design and co-creation
Experience with emerging AI assistants, including Figma Make, MiroAI, Adobe Firefly, and Lovable
Fluent in Figma or Sketch, or similar prototyping tools
Experience working with developers and product managers to translate research into delivery
Excellent communication skills in English

Benefits

Comp & perks

Employee learning programs with access to industry learning and certifications, including Microsoft, Google, Amazon, Skillsoft, and many more
Company-wide volunteering and giving platform
Ability to donate, start fundraisers, volunteer, and search over 2 million non-profit organizations
Workplace support and advice through Kyndryl Inclusion Networks
Well-being benefits supporting employees and their families
Flexible benefits offering choice and reflecting employee diversity
Fully remote work arrangement
Medical or religious accommodation for eligible employees regarding COVID-19 vaccination requirements