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Kyndryl

Associate Director, Product Experience Strategy

Kyndryl

. Lead a flagship data and AI experience for a major enterprise customer .

Posted 11/6/2026full-timeRemote • United StatesSenior💰 $143,640 - $273,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in product ownership and management, focusing on outcome-based roadmaps and stakeholder alignment. Proficient in leading human-centered AI experiences and complex data projects while ensuring responsible AI practices and effective collaboration with technical teams.

Highest-signal resume keywords
Product OwnershipHuman-Centered DesignResponsible AI FrameworksAgile DeliveryStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Outcome-Based RoadmapsFuture-State PrototypingUser Acceptance TestingService BlueprintingValue Case Definition
Soft Skills
Executive StorytellingFacilitation
Tools & Technologies
FigmaMiroMentimeterAzure DevOpsJira
Certifications & Qualifications
Bachelor's DegreeMBAMS in Industrial DesignMS in Service DesignMS in Product Management
Industry Keywords
IndustrialManufacturingEnergyUtilitiesInfrastructure

Tech Stack

Tools & technologies
Azure

About the role

Key responsibilities & impact
  • Lead a flagship data and AI experience for a major enterprise customer
  • Own product outcomes, direction, and priorities
  • Hold the product vision and translate it into a roadmap and clearly ordered backlog
  • Decide whether each release delivers expected outcomes
  • Align senior stakeholders across the customer's organization
  • Map stakeholder needs and journeys
  • Turn competing priorities into clear decisions
  • Define the business case and determine what is customer-specific versus reusable by Kyndryl
  • Build trust with Kyndryl technical account leaders and move quickly with them
  • Partner with a senior designer to bring experience direction to life
  • Partner with a technical program manager to enable reliable execution
  • Weigh technical leads' architecture and feasibility input in product decisions
  • Lead product and experience direction on complex application projects across Kyndryl Vital
  • Shape how Vital takes ideas from concept to shipped software
  • Define human-in-the-loop boundaries, agent autonomy, trust, and transparency for AI experiences
  • Build responsible AI choices into the roadmap

Requirements

What you’ll need
  • Bachelor's degree or equivalent experience
  • Experience in industrial, manufacturing, energy, utilities, or infrastructure settings
  • Experience at a design consultancy, agency, or studio, as well as in enterprise product environments
  • Future-state prototyping with tools such as Figma Make
  • Knowledge of responsible AI frameworks and practices
  • Experience with facilitation tools such as Miro or Mentimeter
  • Product ownership, including outcome-based roadmaps, continuous discovery, backlog ordering, and clear trade-off decisions
  • Experience leading human-centered enterprise software products or experiences at scale, from strategy through launch
  • Experience building journeys, service blueprints, and future-state visions
  • Experience defining value cases and success measures and shaping reusable solutions
  • Experience planning and leading stakeholder and user interviews
  • Experience designing and leading workshops and co-creation sessions
  • Experience shipping complex data experiences, including User Acceptance Testing
  • Technical fluency with architects, engineers, and technical account leaders
  • Experience defining agentic AI experiences, including human-in-the-loop design, trust, and transparency
  • Understanding of agile delivery and shaping user stories and acceptance criteria in Azure DevOps or a similar platform, such as Jira
  • Executive storytelling skills
  • Preferred: MBA; MS in Industrial Design, Service Design, Strategic Design, Design Innovation, Product Innovation, or Product Management

Benefits

Comp & perks
  • Discretionary annual bonus program based on performance
  • Medical and dental coverage
  • Disability benefits
  • Retirement benefits
  • Paid leave
  • Paid time off
  • Comprehensive benefits package
  • Employee learning programs
  • Access to certifications, including Microsoft, Google, Amazon, Skillsoft, and many more
  • Company-wide volunteering and giving platform
  • Ability to donate, start fundraisers, volunteer, and search over 2 million non-profit organizations