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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in customer engagement and relationship management at the CXO level, with a proven ability to lead multidisciplinary teams through complex consulting projects while driving revenue growth and managing margins.
Highest-signal resume keywords
Customer EngagementRelationship ManagementComplex Project LeadershipFinancial AcumenBusiness Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Consulting EngagementsRevenue GrowthMargin ManagementBusiness Development ActivitiesStrategic Change AgendasAI and Infrastructure SolutionsEngagement ScopingNegotiation SkillsPerformance OversightIndustry Trends Understanding
Soft Skills
Talent DevelopmentInnovationTrusted AdvisorEffective CommunicationContinuous Improvement
Certifications & Qualifications
COVID-19 Vaccination Proof
Industry Keywords
C-Suite EngagementCustomer SatisfactionNPS ImprovementThought LeadershipStrategic Vision
About the role
Key responsibilities & impact- Craft innovative solutions for Kyndryl’s largest accounts
- Lead multidisciplinary teams through complex consulting engagements
- Guide teams to successful outcomes and foster talent development and innovation
- Create and position strategic change agendas across C-suite customer accounts
- Transform business and IT solutions by bringing AI and infrastructure together
- Drive signings, revenue targets, margin expectations, and backlog growth
- Identify, pursue, and convert business development opportunities
- Scope engagements and negotiate fees while ensuring profitability and managing risk
- Build and maintain relationships with customer CXOs as a trusted advisor
- Lead C-level customer interactions, consulting initiatives, deliverables, and deal outputs
- Advise on and deliver complex consulting engagements
- Improve customer satisfaction, NPS, relationship development, and customer references
- Achieve individual and team utilization targets
- Lead the design and oversight of complex engagements and delivery performance
- Foster continuous personal and professional development and innovation
- Shape company strategic initiatives using industry and technology expertise
- Drive Kyndryl’s strategic vision, external eminence, innovation, thought leadership, and intellectual capital
Requirements
What you’ll need- Extensive experience in customer engagement and relationship management at the CXO level
- Demonstrable ability to build and commercialize relationships with senior executives
- Proven track record of leading and executing complex projects with multidisciplinary teams in a consulting, corporate, or public sector environment
- Effective financial acumen with experience in driving revenue growth and managing margins
- Experience managing or supporting high-value business development activities with senior stakeholders
- Deep understanding of industry trends and technology
- Sound personal brand and presence in the industry
- Demonstrated ability to innovate and drive change
- May be required to show proof of COVID-19 vaccination when working at a client, customer, or partner location, subject to their policies
Benefits
Comp & perks- Discretionary annual bonus program based on performance
- Medical and dental coverage
- Disability benefits
- Retirement benefits
- Paid leave
- Paid time off
- Sales commission plan for eligible sales roles, in lieu of the annual discretionary bonus program
- Employee learning programs and access to industry certifications, including Microsoft, Google, Amazon, and Skillsoft
- Company-wide volunteering and giving platform
- Diversity and inclusion support through Kyndryl Inclusion Networks