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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in customer engagement and relationship management at the CXO level, with a proven ability to lead multidisciplinary teams and drive revenue growth through innovative solutions and strategic initiatives.
Highest-signal resume keywords
Customer EngagementRelationship ManagementBusiness DevelopmentFinancial AcumenProject Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ConsultingRevenue GrowthChange ManagementRisk ManagementEngagement ScopingNegotiationPerformance OversightStrategic Initiative DevelopmentAI IntegrationTechnology Expertise
Soft Skills
Talent DevelopmentInnovationCollaborationCuriosityCommunication
Certifications & Qualifications
COVID-19 Vaccination Proof
Industry Keywords
C-Suite EngagementCXO RelationshipsCustomer SatisfactionNPSThought LeadershipIntellectual CapitalIndustry Trends
About the role
Key responsibilities & impact- Craft innovative solutions for Kyndryl’s largest accounts
- Lead multidisciplinary teams through complex consulting engagements
- Foster talent development and innovation within the organization
- Create and position strategic change agendas across C-suite customer accounts
- Integrate AI and infrastructure transformations to create scalable outcomes across customer ecosystems
- Drive signings, revenue targets, margin expectations, and backlog growth
- Identify, pursue, and convert business development opportunities
- Scope engagements and negotiate fees while ensuring profitability and managing risk
- Build and maintain relationships with customer CXOs as a trusted advisor
- Lead C-level customer interactions, consulting initiatives, deliverables, and engagement outputs
- Improve customer satisfaction, NPS, and new relationship development; secure customer references
- Achieve individual and team utilization targets
- Design complex engagements and oversee delivery performance and customer satisfaction
- Foster continuous personal and professional development, curiosity, innovation, and collaboration
- Shape and drive strategic initiatives using industry and technology expertise
- Contribute to Kyndryl’s strategic vision and execution
- Build external eminence, innovation, thought leadership, and intellectual capital
Requirements
What you’ll need- Extensive experience in customer engagement and relationship management at the CXO level
- Demonstrable ability to build and commercialize relationships with senior executives
- Proven track record of leading and executing complex projects with multidisciplinary teams in a consulting, corporate, or public sector environment
- Effective financial acumen with experience driving revenue growth and managing margins
- Experience managing or supporting high-value business development activities with senior stakeholders
- Deep understanding of industry trends and technology
- Sound personal brand and presence in the industry
- Demonstrated ability to innovate and drive change
- May be required to show proof of COVID-19 vaccination when working at a client, customer, or partner location
Benefits
Comp & perks- Discretionary annual bonus program based on performance
- Medical and dental coverage
- Disability benefits
- Retirement benefits
- Paid leave
- Paid time off
- Employee learning programs and access to industry certifications, including Microsoft, Google, Amazon, and Skillsoft
- Company-wide volunteering and giving platform
- Inclusion Networks and workplace support
- Potential sales commission plan for eligible roles in lieu of the annual discretionary bonus program