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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in COBOL programming within an IBM z/OS environment, with strong capabilities in production support, incident resolution, and enhancements management. Proficient in gathering business requirements and translating them into technical solutions while maintaining documentation and operational procedures.
Highest-signal resume keywords
COBOL ProgrammingJob Control Language (JCL)Production Support ExperienceHealthcare Applications ExperienceAgile and Waterfall Methodologies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
COBOL ProgrammingJob Control Language (JCL)CICSVSAMCA-DatacomProduction SupportBatch ProcessingImpact AnalysisSoftware Development LifecycleRequirements Gathering
Soft Skills
Analytical SkillsProblem-Solving SkillsCritical-Thinking SkillsWritten Communication SkillsVerbal Communication Skills
Tools & Technologies
IBM z/OSTSOISPFSDSFCA JobtracEndevorNDMFTPSFTP
Industry Keywords
Healthcare IndustryBatch SchedulingUATIncident ResolutionService Requests
About the role
Key responsibilities & impact- Work directly with business stakeholders and collaborate with AMS technical leadership, infrastructure teams, Batch & Console Operations, and Batch Scheduling teams
- Support Production and UAT batch and online environments
- Investigate, troubleshoot, and resolve Production and UAT batch and online application failures
- Document incidents, root causes, resolutions, technical designs, and operational procedures
- Support UAT and Production batch processing from start to finish
- Provide correction instructions to Operations teams
- Gather, analyze, and clarify business requirements
- Perform impact analysis and solution design for production issues, enhancements, and service requests
- Create and maintain functional specifications, technical design documents, process flows, and operational documentation
- Modify COBOL programs, reporting solutions, batch schedules, and database data
- Perform development, unit testing, production installations, and post-implementation support
- Monitor and respond to support requests, alerts, and incidents
- Liaise between business users, Operations, Scheduling, and technical teams
- Support effort estimation, planning, testing, implementation, and production validation activities
Requirements
What you’ll need- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience)
- 10–15 years of experience in mainframe application development and support, preferably within the healthcare industry
- Working hours aligned with customer business hours, Monday through Friday, 8:00 AM to 5:00 PM Mountain Time (MT)
- Participation in a 24x7 on-call support rotation, including evenings, weekends, and holidays
- Proficiency in COBOL programming within an IBM z/OS environment
- Expertise in Job Control Language (JCL)
- Knowledge of CICS, VSAM, and CA-Datacom
- Strong Production Support experience, including batch support, online support, incident resolution, break-fix analysis, and permanent fixes
- Familiarity with TSO, ISPF, and SDSF
- Experience throughout the software development lifecycle
- Ability to independently own enhancements, defects, and service requests through production deployment and post-production support
- Experience working directly with customer business stakeholders and translating business needs into technical solutions
- Strong analytical, problem-solving, and critical-thinking skills
- Strong written and verbal communication skills
- Familiarity with Agile and Waterfall methodologies
- Experience in healthcare applications and claims processing preferred
- Experience in a Systems Analyst, Lead Developer, or similar customer-facing technical role preferred
- Experience facilitating requirements gathering, solution design, UAT, and implementation planning preferred
- Experience estimating and managing small-to-medium enhancements and service requests preferred
- Experience with CA Jobtrac preferred
- Experience with Endevor or equivalent configuration management tools preferred
- Experience with NDM, FTP, and SFTP preferred
Benefits
Comp & perks- Employee learning programs and access to industry learning resources
- Access to certifications, including Microsoft, Google, Amazon, Skillsoft, and many more
- Company-wide volunteering and giving platform
- Diversity and inclusion support through Kyndryl Inclusion Networks
- Benefits supporting employees and their families
- Potential medical or religious accommodation related to COVID-19 vaccination requirements
- Employee referral program
