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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in MS-Dynamics 365 and Salesforce, with a strong focus on business process configuration, requirements analysis, and CRM solution implementation. Proficient in developing and maintaining documentation, conducting user training, and collaborating with cross-functional teams to deliver effective CRM solutions.
Highest-signal resume keywords
MS-Dynamics 365 ExpertiseSalesforce CertificationsBusiness Process ConfigurationCI/CD Tools ExperienceCross-Functional Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
MS-Dynamics 365SalesforcePowerAppsSales CloudService CloudApexLWCLightning UICI/CD PipelinesTroubleshooting
Soft Skills
Problem-SolvingAttention to DetailCommunicationInterpersonal SkillsAnalytical Thinking
Tools & Technologies
Power AutomateAdvanced SharePointMavenBitbucketSonarJenkins
Certifications & Qualifications
MS-Dynamics 365 CertificationSalesforce Certification
Industry Keywords
CRM Best PracticesRequirements GatheringFit-Gap AnalysisEnd-User TrainingAgile Environments
Tech Stack
Tools & technologiesCloudJenkinsMavenSitecore
About the role
Key responsibilities & impact- Provide expert-level support and guidance on MS-Dynamics 365, Salesforce, Microsoft 365, PowerApps, SharePoint Advanced, and SiteCore
- Analyze business requirements and translate them into effective MS-Dynamics 365, Salesforce, and PowerApps solutions
- Configure and customize Maconomy modules to meet business needs
- Conduct training sessions for end-users and provide ongoing support
- Collaborate with cross-functional teams to integrate CRM solutions with other systems
- Develop and maintain documentation for CRM processes and configurations
- Troubleshoot and resolve issues related to CRM solution modules
- Analyze tickets and identify, test, and apply resolutions
- Implement components based on design documentation and functional programming specifications
- Document and unit-test implemented components for integration
- Architect solutions, test code, and deploy and build CI/CD pipelines
- Provide work estimates and guide features, functional objectives, or technologies being built
Requirements
What you’ll need- 8+ years of experience as a MS-Dynamics/Salesforce Sr Functional Consultant
- MS-Dynamics 365 / Salesforce Certifications
- Salesforce experience with Sales Cloud, Service Cloud, Apex, Aura, LWC, Lightning UI, Lightning development framework, Salesforce APIs, SFDX and Salesforce Package Management, and Salesforce Security model
- Strong understanding of MS-Dynamics and Salesforce
- Experience with business process configuration, requirements gathering, fit-gap analysis, testing and validation, end-user training, troubleshooting and support
- Bachelor’s degree in information technology, Sales/Marketing, Legal or a related field
- Excellent problem-solving skills and attention to detail
- Strong communication and interpersonal skills
- Ability to work collaboratively with cross-functional teams and clients
- Knowledge of industry best practices for CRM – MS-Dynamics and Salesforce implementations
- Understanding of CRM tools and platforms such as Power Automate, PowerApps, Advanced SharePoint, and Agile environments
- Experience with CI/CD tools including Maven, Bitbucket, Sonar, and Jenkins
- Ability to manage multiple projects and priorities simultaneously
- Strong analytical and critical thinking skills
Benefits
Comp & perks- Flexible, supportive work environment
- Well-being support through Be Well programs for financial, mental, physical, and social health
- Hybrid-friendly culture
- Personalized development goals and continuous feedback
- Access to cutting-edge learning opportunities
- Certifications with Microsoft, Google, and Amazon
- Coaching and hands-on experiences
- Career growth and advancement opportunities